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RICOH Hong Kong announces grand opening of the "MITS" IT managed services center

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RICOH Hong Kong announces grand opening of the "MITS" IT managed services center
Business

Business

RICOH Hong Kong announces grand opening of the "MITS" IT managed services center

2024-08-02 16:12 Last Updated At:16:35

Integrating Ricoh's AI Technology to provide all-inclusive IT and equipment support

Deepening the DaaS solution to offer more flexible solutions for customers

HONG KONG, Aug. 2, 2024 /PRNewswire/ -- Ricoh Hong Kong officially announces the launch of its upgraded "MITS" comprehensive professional technical and equipment support service based on Ricoh's AI system. Integrating the Group's 7x24 Regional Operation Center, it provides full-time network management services and support. Furthermore, Ricoh has deepened its all-in-one "DaaS (Device-as-a-Service) solution", providing enterprises with flexible and convenient computer equipment, technical support and professional IT management. DaaS empowers enterprises to focus on business expansion and unlocking new market opportunities.

Leveraging its expertise in smart office technologies, Ricoh has adopted the international security management system standard ISO 27001 certification, ensuring the security of enterprises' important data. Ricoh has also committed to providing a wide range of innovative solutions, focusing on network defense and keeping up with the development of AI. This initiative aims to improve the network security level for enterprise customers, while integrating AI systems to achieve more efficient digital business development.

"Artificial intelligence (AI) has become a mainstream development direction," said Mr. Ricky Chong, Managing Director of Ricoh Hong Kong. "We have been dedicated to developing AI technologies in recent years, with the aim of helping our colleagues enhance their work efficiency. Our 'MITS' IT Managed Services Center is equipped with AI-powered analysis and monitoring capabilities, which will elevate the cybersecurity and overall technological efficiency of small and medium-sized enterprises. With the upgrade to our MITS+ service, we hope to enable Hong Kong's small and medium-sized enterprises to focus on business expansion with confidence, even in the face of limited resources and IT personnel."

Ricoh Comprehensively Upgrades MITS to Provide Professional IT Support

As the digital era evolves, enterprises require the latest computer equipment and IT technologies to capture opportunities and run their operations effectively. Ricoh's upgraded MITS+ service integrates the company's self-developed "Large Language Model" and "Retrieval-Augmented Generation" intelligent work assistants into the system, adding enterprise customer information to the AI system. This allows MITS+ engineers to quickly obtain customer device information and provide efficient professional IT support to enterprises. Customers only need to notify Ricoh through the MITS app, service hotline, or WhatsApp, and the professional MITS team will be quickly dispatched to provide technical support. Based on internal data, over 90% of our customers received assistance from our professional technical personnel within 30 minutes."

Furthermore, MITS+ provides unlimited remote services and comprehensive monitoring for enterprise customers. When the system detects potential issues, it will automatically create a service request; the technical team will then directly contact the customer and provide remote support to promptly resolve the IT issue. Customers can also schedule field service from the MITS team to quickly address any IT-related issues. The MITS+ service provides customers with monthly reports, tracking key indicators such as disk usage, computer hardware specifications, and system status, helping customers to optimize processes, demonstrate value, and make informed IT decisions.

Teaming up with partners: launching a one-stop professional "DaaS Program" equipment supply model to build smart workplaces

In addition of providing comprehensive "MITS+" professional IT technical support, Ricoh has partnered with leading companies across various industries. They include Asia's top cybersecurity firm Blackpanda, and global leading communication technology company Cisco, to provide enterprises with flexible, intelligent, and high-quality computer equipment, as well as highly-secure network management.

Furthermore, Ricoh has also launched a one-stop professional "DaaS (Device-as-a-Service) Solution" equipment supply model with various leading companies, including the pioneering "Macâ„¢ + MITS DaaS Program" and the acclaimed "Windowsâ„¢ + MITS DaaS Program". Ricoh has also introduced the new "Samsung + MITS DaaS Program" as part of "Windowsâ„¢ + MITS DaaS Program. These programs provide enterprises with the most suitable equipment leasing services, as well as comprehensive "MITS" professional technical and equipment support trial services, to help create smart workplaces. Enterprises can now flexibly rent the latest models of Apple Macâ„¢ Books or Windowsâ„¢ devices by subscribing to a monthly service to enjoy the benefits of using the latest equipment and technologies. After using the trial services, customers can elect to fully upgrade to the comprehensive "MITS+" professional IT technical and equipment support service, without having to worry about software upgrades and maintenance. The MITS team will provide regular maintenance and equipment replacement to ensure that employees always have high-performance computer support for their work.

About Ricoh Hong Kong Limited

Established in 1963, Ricoh Hong Kong Limited focuses on digital services and office solutions. Entering the era of digital transformation, Ricoh's Four Areas of Expertise include Hybrid Workplace, Digital Workflow & Automation, Cloud & IT Infrastructure, and Cybersecurity. Ricoh has been actively advocating corporate evolution in recent years, accompanied by digital services and four customer values: Simplifying Complexity, Uncovering Hidden Opportunities, Overcoming Obstacles, and Embracing Diversity, bringing people and technology together, so companies can focus on forward.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

RICOH Hong Kong announces grand opening of the "MITS" IT managed services center

RICOH Hong Kong announces grand opening of the "MITS" IT managed services center

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SecPod SanerNow Named Leader & Outperformer in GigaOm's Patch Management Report

2025-01-22 03:54 Last Updated At:04:15

SanerNow achieves perfect scores in multiple key areas, underlining its patch management effectiveness and leading innovation in the patching space.

REDWOOD CITY, Calif., Jan. 22, 2025 /PRNewswire/ -- SecPod is proud to announce its recognition as a Leader and Outperformer in the 2024 GigaOm Radar for Patch Management. This acknowledgment highlights the exceptional innovation and capabilities of SecPod's flagship solution, SanerNow, in the patch management domain.

SanerNow earned a score of 5/5 in multiple key areas, including patch lifecycle management, patch testing, patch prioritization, and its source repository, further underscoring its comprehensive patch management features.

SanerNow differentiates itself from other patching solutions in its advanced risk-based remediation process that incorporates factors like vulnerability severity and asset criticality to empower organizations to focus their efforts on the most dangerous risks.

"Today's patch management market is experiencing a profound transformation, driven by AI, threat intelligence, and the growing complexity of cybersecurity challenges," said Whit Walters. "SecPod's SanerNow platform offers a practical approach that moves beyond routine updates, integrating patch management with risk assessment and exposure tracking to help organizations address security challenges in increasingly complex IT environment," Whit Walters, the report's analyst, states.

"Our mission has always been to redefine cybersecurity by making prevention the cornerstone of a safer, cyber-resilient world. Today's patch management tools often fall short of delivering the holistic and proactive approach organizations need. Being named a Leader and Outperformer in the GigaOm Radar is a testament to our focus on innovation and our commitment to empowering organizations with simplified, automated solutions that stop cyberattacks before they even start," said Chandrashekhar Basavanna, CEO of SecPod. 

Today's enterprises need an integrated, automatable, and unified approach to risk remediation to cyberattacks, and SanerNow is built on the Continuous Vulnerability and Exposure Management (CVEM) framework created by SecPod to do just that. Our CVEM framework integrates risk detection, assessment, prioritization, and remediation under a single umbrella to overcome siloed solutions and prevent cyberattacks effectively.

This recognition also further cements SanerNow's position as a trusted solution for enterprises and organizations of all sizes. By addressing critical vulnerabilities with speed and precision, SanerNow empowers businesses to stay secure in an ever-evolving threat landscape.

For more information on the GigaOm Radar for Patch Management, visit our website. 

About SecPod: SecPod is a SaaS-based cybersecurity technology company created with a singular, unwavering goal of preventing cyberattacks. Founded in 2008, the company provides top-of-the-line advanced vulnerability management and cloud security solutions that strengthen organizations' cybersecurity posture worldwide. 

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

SecPod SanerNow Named Leader & Outperformer in GigaOm's Patch Management Report

SecPod SanerNow Named Leader & Outperformer in GigaOm's Patch Management Report

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