Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance.
SAN ANTONIO, Sept. 10, 2024 /PRNewswire/ -- Recently Frost & Sullivan assessed the customer experience management services industry, and based on its findings, recognizes Transcom with the 2024 Asia-Pacific and North American Competitive Strategy Leadership Award for its outstanding experience managing the interactions between brands and consumers and its extensive network developing and implementing strategies with its customers in mind, securing its position as a trusted partner and market leader.
Sherrel Sonia Roche, Associate Director, ICT Research, Frost & Sullivan, observed, "Transcom seamlessly integrates advanced AI capabilities with human brilliance, deep-rooted domain knowledge, and industry-specific expertise to transform traditional CX services. Focusing on enhancing capabilities for its clients, Transcom boasts a track record of helping them throughout their CX transformation journey. Establishing T:Labs, its agile R&D division, is a further testament to its dedication to addressing clients' digitalization needs and creating value-driven solutions."
Brian Johnson, President & CEO, Transcom commented, "We are incredibly proud to receive this prestigious recognition, which marks a significant milestone in our growth strategy in the Asia Pacific and North America markets. We're thrilled that Frost & Sullivan has acknowledged our competitive leadership, service excellence, and innovative AI approach in how we support our clients as advisors, integrators, and transformation partners." - And added - "In today's landscape, it's essential to deliver best-in-class services across all channels with a team of talented and motivated individuals. This ensures exceptional service for our clients and a rewarding experience for our employees. This recognition is clear evidence that we are on the right path, and our ambitions are limitless".
Transcom is a next-generation BPO (business process outsourcer) with three decades of strong presence delivering CX services thanks to digital solutions and over 33,000 skilled employees operating in over 90 hybrid delivery centers worldwide. Transcom offers customized AI solutions, including augmented contact center agent assistance tools, conversational AI, voice and chatbots, and conversational analytics for service and product insights. Its intelligent automation and AI solutions reduce the total cost of ownership and error rates, as well as improve the efficiency of contact center agents and the overall customer experience. It allows organizations to focus on their core business needs while entrusting Transcom to, enhance operational efficiency, boost productivity, optimize expenses, and transform their CX journey using human expertise and advanced digital technologies.
Transcom partners with a significant number of AI-focused technology leaders to provide customized, white-glove digital services and solutions, nurturing a more consultative and personalized approach and leveraging their expertise for specialized solutions. Its strategic partnerships lend it a notable ability to enable enterprises to rapidly derive value from cutting-edge AI technologies, positioning Transcom as a chosen partner for steering transformation for clients and within the broader BPO landscape. Transcom's approach goes beyond its extensive and best-in-class capabilities, with customer value as a strategic imperative. The company incorporates client-focused strategies and exemplifies best practices implementation, enabling it to live up to its commitment to client's success and value creation.
"Transcom focuses on long-term growth strategies to prioritize customer value. Its customer-centric approach aids clients in effectively navigating AI disruption, promoting mutual success and increasing growth opportunities," added Rubini Kamal, Best Practices Research Analyst at Frost & Sullivan.
Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact us: Start the discussion.
Contact:
Lindsey Whitaker
P: 1.210.477.8457
E: Lindsey.Whitaker@frost.com
About Transcom
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom's over 30,000 employees work in over 90 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and back office services. We help our clients drive their brands forward, customer satisfaction and decrease operating costs. For more information, visit www.transcom.com.
Contact:
Marzia Ongaretti
P: 0039 3356470291
E: marzia.ongaretti@transcom.com
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Transcom Applauded by Frost & Sullivan for Delivering Excellent Customer Services and Experiences, and its Competitive Strategies
SINGAPORE, Sept. 17, 2024 /PRNewswire/ -- The bold and playful brand known for its vibrant social spaces and spirited service, Moxy Hotels, a part of Marriott Bonvoy's global portfolio of over 30 extraordinary hotel brands, is celebrating its 10th anniversary this September. Since its inception in 2014 with the first Moxy Hotel opening in Milan, Moxy has redefined the hotel experience by challenging the status quo and creating a lighthearted, social atmosphere for modern travelers. Over the past decade, Moxy has become synonymous with fun and innovation in the hospitality industry, consistently pushing the boundaries of traditional hotel stays. From checking in at the bar with a complimentary cocktail to enjoying interactive lobby spaces that transition seamlessly from morning to night, Moxy has always put the guest experience at the forefront. Functional and fun, the brand's playful design, smart guest rooms, and buzzing social spaces have made it a favorite among travelers who crave a lively and immersive stay.
"As Moxy celebrates this significant milestone, the brand remains committed to its mission of providing a fun, dynamic, and stylish hotel experience tailored for the next-gen 'always-on' guests. Designed for those who are young at heart and on the hunt for new experiences, Moxy offers a playful and engaging environment at an approachable price point without sacrificing style. With plans for further expansion and exciting new initiatives on the horizon, Moxy is set to continue its journey as a disruptor in the select service space," said John Toomey, Chief Sales & Marketing Officer, Marriott International, Asia Pacific excluding China.
The Moxy Experience:
Since the debut of Moxy Bandung in 2017, the first Moxy Hotel in Asia Pacific, Moxy has significantly expanded its presence in the region over the past twelve months. The brand has entered key markets including Australia, India, Thailand, and Malaysia, with five new hotels having been added to the portfolio through 2024. These new properties offer guests the chance to experience Moxy's spirited service and vibrant atmosphere in some of the most exciting destinations. From lively lobbies to rooftop bars, these new hotels provide dynamic spaces where guests can socialize, work, and play. Each property incorporates unique design elements that reflect the local culture and community, ensuring a distinctive and authentic experience.
Moxy Sydney Airport: The award-winning Moxy Sydney Airport is a chic and modern hotel located in the Sydney Airport precinct where guests are greeted at Bar Moxy with a complimentary signature cocktail upon check-in. The hotel features smartly designed compact rooms with high-speed Wi-Fi, plush bedding, spacious walk-in showers, and Chromecast. Guests can also relax in the stylish lounge, complete with social spaces and games like ping-pong and skeeball.
Moxy Bengaluru Airport Prestige Tech Cloud: Situated in Devanahalli Business Park, Moxy Bengaluru Airport Prestige Tech Cloud offers vibrant social spaces and modern amenities. The hotel features naturally lit banquet spaces with views of the hotel grounds, a pool, and a state-of-the-art fitness center. Guests can explore local attractions such as Nandi Hills, the ISKON Temple and St. Mary Basilica. The 128 rooms and suites are well equipped providing a playful and comfortable stay.
Moxy Bangkok Ratchaprasong: Moxy Bangkok Ratchaprasong, the first Moxy Hotel in Thailand, and the largest in Asia Pacific, is strategically located near Chit Lom BTS station. The hotel boasts 504 chic rooms, a top-notch gym, and lively events. Guests can enjoy stylish communal spaces, a bustling bar and restaurant, and a playful atmosphere perfect for both work and play. The central location provides easy access to shopping, dining, and iconic attractions.
Moxy Putrajaya: Located in IOI Resort City, Moxy Putrajaya offers a stylish work-stay experience. The hotel is surrounded by a shopping mall, sports center, and golf course, and is a short drive from Kuala Lumpur International Airport. Guests can enjoy buzzing bars, communal spaces, and Insta-worthy moments. The Sky Bar on the 18th floor offers 180-degree views, while the Plug and Meet gathering spaces provide ergonomic chairs, large writing walls, and 55-inch TVs.
Moxy Solo: Experience the vibrant city vibes at Moxy Solo, Central Java's newest hotspot. Located on Slamet Riyadi Street, steps away from Pura Mangkunegaran and Solo's heritage and dining destinations, guests can enjoy the state-of-the-art gym, edgy bars, dynamic events, and rooftop views. With 108 stylish rooms and playful hangout spots, Moxy Solo is a perfect blend of work and play.
Moxy Mumbai Andheri West: The latest addition to the Moxy family, Moxy Mumbai Andheri West, brings the brand's playful and vibrant atmosphere to one of India's most dynamic cities. Guests can expect lively social spaces, modern amenities, and a welcoming environment designed for the young at heart.
Download Images Here. For more information on Moxy Hotels and reservations visit www.moxyhotels.com.
About Moxy Hotels®
Moxy offers a playful hotel experience for the young at heart. With over 135 properties open in over 25 countries and territories, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit www.moxyhotels.com and join the fun #atthemoxy on TikTok and Instagram. Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit marriottbonvoy.com.
About Marriott Bonvoy®
Marriott Bonvoy, Marriott International's portfolio of more than 30 hotel brands and 10,000 global destinations, offers renowned hospitality in the most memorable locations around the world. The award-winning travel program and marketplace gives members access to transformative, eye-opening experiences around the corner and across the globe. To enroll for free or for more information about Marriott Bonvoy, visit marriottbonvoy.com. To download the Marriott app, go here. Travelers can also connect with Marriott Bonvoy on Facebook, X, Instagram, and TikTok.
Media Contact
Saadhvi Mehra
Director Brand PR
Marriott International, Asia Pacific excluding China
saadhvi.mehra@marriott.com
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
A DECADE OF FUN: MOXY HOTELS CELEBRATES 10TH ANNIVERSARY WITH SPIRITED EXPANSION IN ASIA PACIFIC
