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Chunghwa Telecom Applauded by Frost & Sullivan for Exceptional Customer Value with 5G and Market-leading Telecom Innovation

Business

Chunghwa Telecom Applauded by Frost & Sullivan for Exceptional Customer Value with 5G and Market-leading Telecom Innovation
Business

Business

Chunghwa Telecom Applauded by Frost & Sullivan for Exceptional Customer Value with 5G and Market-leading Telecom Innovation

2024-09-17 11:00 Last Updated At:11:15

Chunghwa Telecom leverages its widest and fastest 5G mobile network to better assist customers with digital transformation and meet the demands of smart applications.

SAN ANTONIO, Sept. 17, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the telecom and 5G industries in Taiwan and, based on its findings, recognizes Chunghwa Telecom with the 2024 Taiwanese Company of the Year and Customer Value Leadership Awards. The company is an integrated service provider that owns most of Taiwan's fixed-line infrastructure (supplemented by undersea cables and satellite coverage), and is the largest mobile operator in Taiwan. It provides 99% 4G population coverage nationwide and, unlike its peers, offers critical data services to the consumer and enterprise segments anywhere and anytime—even in remote and rural areas. With its 5G service already covering 97.6% of the country's population and offering 361.83 Mbps median download speed, the company is leading the way with 5G and is at the forefront of 5G application development. Its strategic use of AI technology helps address customers' unmet needs, such as transitioning toward net zero emissions and environmental sustainability. In combination with 5G and video streaming services, AI also enhances the audio-visual experience for customers.

Chunghwa Telecom's 5G standalone (SA) architecture enables network slicing for dedicated channels that can withstand peak-hour traffic, making it suitable for large-scale 5G applications that require guaranteed bandwidth. With 5G SA powering network slicing, the company can more adequately address market demand for 5G applications and take traditional 5G private network construction to the next level. Chunghwa Telecom's 5G accelerator helps Taiwanese start-ups develop and commercialize 5G applications that meet industry needs, and the company has successfully empowered many enterprises across various industries. Its 5G private networks have created a stable revenue stream and expanded its market share in the space, contributing to double-digit year-on-year (YoY) revenue growth of its ICT business in 2023.

Mei Lee Quah, research director for ICT at Frost & Sullivan, observed, "Chunghwa Telecom consistently drives the development of new business applications and strives to provide customers with faster and more convenient services that offer more value. As an example, the company is currently helping advance cybersecurity technologies to create new business opportunities, especially solutions that address consumer privacy risks and personal information rights, as well as the security of business operations and governance. With new 5G capability, it is also creating a new wave of smart services that provide customers with higher-quality services and digital applications."

Chunghwa Telecom's customer satisfaction and experience differentiate it from competitors. The company's innovative 5G applications and strong reputation for customer service have pushed 5G subscriptions to exceed 3 million. The company leads the telecom market with 11.22 million mobile (non-IoT) and 1.92 million IoT subscriptions, a significant share of the Taiwanese 127.5% mobile phone penetration rate nationwide. Its long-term relationships with customers drive brand loyalty and strength beyond Taiwan—the brand is recognized on global leaderboards. Chunghwa Telecom's robust 5G partner ecosystem allows the company to enter new markets and develop new revenue streams with first-to-market solutions that offer unique experiences and interactive services, increasing customer support for 5G. Additionally, its partnerships drive possibilities at a level above local competition and on par with global leaders. The company's increasing YoY revenue growth and mobile subscriber market share over the last four years testify to its leadership and outstanding performance in the telecom market ahead of competitors in Taiwan.

"Chunghwa Telecom addresses pain points and improves the lives of Taiwanese people with smart services that offer customers enhanced solutions and digital applications. The company's commitment to meeting and exceeding the needs of its customers with 5G is truly commendable and positions it far ahead of its competitors," added Quah. With its strong overall performance, Chunghwa Telecom earns Frost & Sullivan's 2024 Taiwanese Customer Value Leadership Award and Company of the Year Award in the 5G space and telecom industry, respectively.

Each year, Frost & Sullivan presents the Customer Value Leadership award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion. Additionally, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. This award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact us: Start the discussion.

Contact:
Tarini Singh
E: tarini.singh@frost.com

About Chunghwa Telecom
Chunghwa Telecom (TAIEX 2412, NYSE: CHT) ("Chunghwa" or "the Company") is Taiwan's largest integrated telecommunications service provider in Taiwan, with leading offerings in fixed communication, mobile communication, broadband, and internet services. The Company also provides information and communication technology services to enterprise customers with its big data, cybersecurity and IDC capabilities, and is expanding its business into emerging technology services such as IoT, AI, etc. Chunghwa Telecom has actively and continuously engaged and implemented environmental, social and governance (ESG) initiatives with the vision to become an international benchmark enterprise built upon sustainable development and has won numerous international and domestic awards and recognitions for its ESG commitments and best practices.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Chunghwa Telecom Applauded by Frost & Sullivan for Exceptional Customer Value with 5G and Market-leading Telecom Innovation

Chunghwa Telecom Applauded by Frost & Sullivan for Exceptional Customer Value with 5G and Market-leading Telecom Innovation

SHENZHEN, China, Jan. 20, 2025 /PRNewswire/ -- CHIGEE, the innovative motorcycle riding system manufacturer, announces its first-ever appearance at AIMExpo 2025, North America's premier powersports trade show. From February 5-7, 2025, CHIGEE will showcase its complete product lineup alongside the highly anticipated AIO-6 at the Las Vegas Convention Center's South Hall, booth #8088.

"We're looking forward to meeting with riders and industry professionals at AIMExpo," said the CHIGEE team. "This event provides an excellent opportunity to showcase our advanced riding systems and develop our distribution network in North America."

The CHIGEE team will be available throughout the show for product demonstrations and technical consultations. As part of our North American expansion, we welcome distributors and dealers to explore partnership opportunities. Interested parties can apply via this form.

Show attendees can experience hands-on demonstrations of CHIGEE's full product range, including a preview of the new AIO-6 system. The new AIO-6 introduces a larger 6-inch screen with all-new UI design, bringing riders a more intuitive and clearer navigation experience. To stay updated on product launches and show specials, follow CHIGEE on Facebook or visit the official website.

Event Details:

Launching in 2024 with Apple CarPlay and Android Auto integration, the CHIGEE AIO-5 series embodies a clear mission: bringing smart technology to all riders. This versatile system fits most motorcycles and provides essential features like real-time navigation and sunset times to better plan your trip. Equipped with comprehensive dash cam features, the top-tier AIO-5 Lite safeguards your rides by recording and storing vital video evidence.

Riders are finding their journeys truly improved with CHIGEE's innovative smart system. "As a daily commuter and weekend touring enthusiast, CHIGEE's system has been a game-changer for me. The GPS navigation is crystal clear even in bright sunlight, and I no longer need to stop every time I get a message - CarPlay handles that seamlessly. The dash cam gives me extra peace of mind, especially during group rides. It's like upgrading from a flip phone to a smartphone - you don't realize how much you needed it until you have it." — Touring enthusiast, California, USA.

To schedule a meeting at AIMExpo 2025 or learn more about CHIGEE products, please visit chigee.com or contact press@chigeego.com. For media inquiries, including high-resolution product images, company details, and technical specifications, please visit our press room.

About CHIGEE

CHIGEE, founded in 2020, pioneers motorcycle smart technology. The name CHIGEE derives from 'riding technology' in Chinese, reflecting the company's mission to create innovative devices that transform riding experiences. With extensive R&D and global testing, CHIGEE delivers exceptional products for riders worldwide.

Facebook: Chigee Global
Instagram: @chigeeglobal
Youtube: Chigee Official

Contact Information
CHIGEE PR Team
Email: press@chigeego.com
Website: www.chigee.com

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

CHIGEE to Debut at 2025 AIMExpo with Full Product Line, Expanding North American Market

CHIGEE to Debut at 2025 AIMExpo with Full Product Line, Expanding North American Market

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