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Globe and Meralco Win 2024 ASEAN Enterprise Innovation Award, Highlighting Advancements in Customer-Centric AI and Streamlined Service Applications

Business

Globe and Meralco Win 2024 ASEAN Enterprise Innovation Award, Highlighting Advancements in Customer-Centric AI and Streamlined Service Applications
Business

Business

Globe and Meralco Win 2024 ASEAN Enterprise Innovation Award, Highlighting Advancements in Customer-Centric AI and Streamlined Service Applications

2024-09-18 10:55 Last Updated At:11:25

MANILA, Philippines, Sept. 18, 2024 /PRNewswire/ -- The annual ASEAN Innovation Business Platform (AIBP) Enterprise Innovation Awards received 113 submissions from public and private organisations throughout Southeast Asia, out of which 56 projects were selected as finalists. Since 2017, the awards have aimed to recognise Southeast Asian-based organisations that have embarked on projects to digitally transform their businesses through the adoption of innovative technology.

Notably, more than 40% of submissions involved some aspect of artificial intelligence (AI) or machine learning (ML). Many organisations in Southeast Asia, particularly consumer-facing businesses, are exploring the use of AI/ML. The recent rise of generative AI has opened up a range of questions about the utility of this technology.

Globe and Meralco emerged as the winners from the Philippines for the Data and AI category and the Open category, respectively, and received their awards at the AIBP Conference and Exhibition, held on 17 - 18 September, at the City of Dreams, Manila..

Endorsed and supported by the Department of Information and Communication Technology (DICT), and the Department of Science and Technology (DOST), the event spotlighted advancements in Philippines' digital landscape while addressing the challenges faced by local enterprises and public service organisations in adopting digital transformation.

Globe's winning project, the Next Best Offer (NBO) platform, an AI-powered machine learning engine, has transformed the company's approach to personalised marketing campaigns.The NBO platform, developed in-house by Globe's analytics team, utilises contextual bandit reinforcement learning to analyse hundreds of customer behaviour attributes and offer characteristics. This allows Globe to deliver the right message, at the right time, through the right channel for each individual customer. During its initial implementation, NBO demonstrated remarkable results. For retention campaigns, NBO saw a 304% lift in efficiency compared to legacy campaigns. In grow/upsell campaigns, NBO achieved a 317% increase in offer takeup. Globe Telecom's customer-focused digital transformation strategy reinforces its leadership in the Philippine telecommunications sector. Globe's market capitalisation stands at USD 5.75 billion (PHP 324 billion), with over 54.7 million mobile subscribers and a presence across the Philippines.

Meralco's winning project, the Certified by Meralco (CBM) platform, is the first workflow and standards-based solution aiming to transform the service application experience for customers. Following its commercial launch the platform saw rapid adoption, with 94% of the 10,910 service requests processed over a period of two months initiated by Certified by Meralco (CBM) contractors. Average processing time remained consistent at 11.7 days, surpassing the contractors' Service Level Agreement (SLA) of 18 days. In the first half of 2023, 92% of the 40,249 total service requests were initiated by CBMs, demonstrating the platform's success in streamlining processes and enhancing efficiency. Celebrating 121 years of service in 2024, Meralco is the largest private sector electric distribution company in the Philippines with a 17,000-strong workforce. Meralco is committed to providing reliable and affordable energy while advancing its ambitious renewable energy goals and promoting diversity and its market capitalization stands at  USD 8.17 billion (PHP 462 billion).

Globe and Meralco join the list of illustrious past winners, including Megaworld Corporation, MWell by Metro Pacific, Aboitiz Equity Ventures, Ayala Land, Maynilad Water and RCBC among others

About ASEAN Innovation Business Platform (AIBP)
AIBP serves as an avenue for public and private organisations in Southeast Asia to access information about enterprise growth and innovation. With a current network of over 30,000 stakeholders in Southeast Asia, AIBP continues to develop ecosystems by engaging in activities which create value-adding information for our stakeholders seeking to make transformative impacts within their organisations. For additional information about AIBP, please visit www.aibp.sg 

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Globe and Meralco Win 2024 ASEAN Enterprise Innovation Award, Highlighting Advancements in Customer-Centric AI and Streamlined Service Applications

Globe and Meralco Win 2024 ASEAN Enterprise Innovation Award, Highlighting Advancements in Customer-Centric AI and Streamlined Service Applications

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TTV Lunar New Year Special - The 2025 TTV SUPER STAR

2025-01-20 11:40 Last Updated At:11:55

Cyndi Wang takes the stage and brings an enthusiastic opening performance

TAIPEI, Jan. 20, 2025 /PRNewswire/ -- Taiwan Television Enterprise (TTV)'s Lunar New Year's Eve special 2025 TTV SUPER STAR will be broadcast globally on January 28th. This large-scale music event accompanies Chinese audiences around the world in celebrating the final night of the year. Cyndi Wang will take on the role of the TTV SUPER STAR leader, kicking off this year's program with her dreamy and sweet performance. Numerous renowned Chinese artists and international superstars will be divided into red and white teams, delivering spectacular performances back-to-back to welcome the Year of the Snake with audiences worldwide.

The TTV Super Star, now in its 16th year, continues to captivate audiences with its spectacular red and white team singing competition, accompanying Chinese viewers around the world during the Lunar New Year's Eve family gatherings to welcome the new year. In 2025, renowned Chinese artists and international superstars will take the stage, including popular South Korean girl group Kep1er, BAEKHO, Cyndi Wang, Show Lo, MJ116, Mixer, Amber An, YELLOW, Chih Siou, Bii, TRASH, The Last Day of Summer 831, Henry Hsu, W0LF(S), Accusefive, ØZI, Shi Shi, and Wing, among others.

Cyndi Wang takes the TTV Super Star stage for the eighth time, this year serving as the program's opening ambassador for the very first time. With her sweet and energetic performance, she sets the tone for the show. Dressed in a stunning red dress featuring a heart-shaped cutout design on the right waist, Cyndi dazzled the audience. Accompanied by 20 dancers, she seemed to radiate love with every step of her choreography. Cyndi brought elements from her highly praised concert performance to the stage, delivering a spectacular medley of "Just Break Up" and "Heart to Heart" on Lunar New Year's Eve. Her vibrant and electrifying performance is sure to ignite the energy of the entire audience. Cyndi also revealed that this year she will transform into Cupid, making a special appearance in the TTV Super Star opening video. Playfully shooting an arrow, she transitions into her performance of "Just Break Up," symbolizing renewal and fresh beginnings. Don't miss the broadcast of this spectacular performance on Lunar New Year's Eve!

The spectacular TTV program, the 2025 TTV SUPER STAR, will be broadcast on Lunar New Year's Eve (January 28, 2025) on Taiwan Television (TTV Main Channel). The overseas broadcast platforms include StarHub in Singapore, Astro in Malaysia and Brunei, and TTV SUPER STAR official YouTube channel (except in Taiwan and overseas licensed areas). People all around the world can experience the Lunar New Year atmosphere of TTV SUPER STAR through the above platforms! For more information, please visit to the official Facebook page: https://www.facebook.com/superstarttv/

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

TTV Lunar New Year Special - The 2025 TTV SUPER STAR

TTV Lunar New Year Special - The 2025 TTV SUPER STAR

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