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Ombudsman Launches Investigation into Public Rental Housing Flat Recovery Processes in Hong Kong

HK

Ombudsman Launches Investigation into Public Rental Housing Flat Recovery Processes in Hong Kong
HK

HK

Ombudsman Launches Investigation into Public Rental Housing Flat Recovery Processes in Hong Kong

2024-09-19 11:00 Last Updated At:11:08

Ombudsman probes arrangements for recovering public rental housing flats by authorities

The following is issued on behalf of the Office of The Ombudsman:

The Ombudsman, Mr Jack Chan, today (September 19) announced the launch of a direct investigation operation to examine in detail the workflow of and arrangements for recovering public rental housing (PRH) flats for reallocation by the authorities.

Every year, the Hong Kong Housing Authority (HKHA) and the Hong Kong Housing Society (HKHS) recover PRH flats due to various reasons for reallocation, such as tenants passing away, moving into residential care homes, purchasing subsidised sale flats, or breaching the terms of tenancy agreement. Last year (i.e. 2023-24), the HKHA allocated about 23600 PRH flats, of which around 19700 were recovered flats. The number of recovered PRH flats is expected to increase as the authorities have recently stepped up their efforts to combat the abuse of PRH.

At present, the HKHA's key performance indicator (KPI) for refurbishing a vacant PRH flat is 44 days. The Ombudsman's Office has noticed that, over the past three years, the average time taken to refurbish a vacant PRH flat has been close to this KPI. Nevertheless, refurbishment works have occasionally taken more than 100 days to complete, with one instance lasting as long as 197 days. Whether the process of recovering and refurbishing PRH flats by the HKHA and the HKHS is proper and efficient will directly affect whether families on the waiting list for PRH can be offered flats as soon as possible.

Furthermore, as the authorities have enhanced the efforts in combating tenancy abuse, the number of appeal cases is on the rise. Under the current procedures, the recovery of a PRH flat is suspended during an appeal. The Office is, therefore, concerned about whether there is room to expedite and improve the workflow of and procedures for appeals.

On the other hand, the Office receives complaints from time to time alleging the authorities for failure to properly dispose of items left in PRH flats by outgoing tenants, particularly singleton tenants, and casually discarding items without contacting the tenants concerned or their next of kin, and without obtaining the tenants' prior consent.

Mr Chan said, "The current-term Government has been making every effort to increase PRH supply to satisfy people's housing needs, and its efforts are delivering tangible results. If PRH flats are recovered and refurbished in a timely manner for reallocation to the families on the PRH waiting list as soon as possible, it would not only shorten their waiting time but also enhance their sense of happiness and contentment. In this connection, I have decided to launch this direct investigation operation to carefully examine the workflow of and arrangements for the Housing Department (as the HKHA's executive arm) and the HKHS to recover PRH flats, including the specific procedures for refurbishing flats for reallocation and for tenants to appeal against the Notice-to-quit, as well as the various ways to dispose of items left in PRH flats by outgoing tenants. Pertinent improvement recommendations will be made where necessary."

The Ombudsman welcomes views from members of the public on this topic. Written submissions should reach the Office of The Ombudsman by October 14, 2024:

Address: 30/F, China Merchants Tower, Shun Tak Centre

168–200 Connaught Road Central, Hong Kong

Fax: 2882 8149

Email: complaints@ombudsman.hk

Ombudsman probes arrangements for recovering public rental housing flats by authorities  Source: HKSAR Government Press Releases

Ombudsman probes arrangements for recovering public rental housing flats by authorities Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025

Officiated by Deputy Commissioner of the Office of the Commissioner of the Ministry of Foreign Affairs of the People’s Republic of China in the Hong Kong Special Administrative Region Mr Pan Yundong and the Commissioner of Customs and Excise, Mr Chan Tsz-tat, a reception in celebration of International Customs Day (ICD) 2025 was held by Hong Kong Customs at the Hong Kong Convention and Exhibition Centre today (January 21).

The World Customs Organization (WCO) set the theme of this year's ICD as "Customs Delivering on its Commitment to Efficiency, Security and Prosperity", highlighting the crucial and diverse roles of Customs in streamlining customs clearance procedures, safeguarding society safety, and fostering economic growth.

The Chief Executive, Mr John Lee, delivered a pre-recorded speech to express his appreciation for the unwavering dedication of Hong Kong Customs in shaping Hong Kong into a world city and trade hub. He emphasised that under the "one country, two systems" principle, Hong Kong enjoys both the China advantage and the global advantage. He expressed his confidence that Hong Kong Customs will continue to promote international co-operation and enhance Hong Kong's roles as a "super connector" and "super value-adder" between the Mainland and the world.

In his speech, Mr Chan elaborated on the diverse responsibilities of Hong Kong Customs in streamlining clearance procedures, facilitating trade and ensuring the well-being and safety of society. He also highlighted the significance of Hong Kong Customs' role as the Vice-Chairperson for the Asia/Pacific region of the WCO, underscoring Hong Kong's proactive and leading role in global customs affairs. Mr Chan said that Hong Kong Customs would continue to tell good stories of Hong Kong to a worldwide audience, and will remain committed to contributing to the overall development of the country and the Chinese modernisation process.

Hong Kong Customs became a member of the WCO in 1987, and ICD has become an annual event of Hong Kong Customs ever since. At the celebration reception, Mr Pan presented WCO Certificates of Merit to Hong Kong Customs' officers and business stakeholders in recognition of their remarkable contributions to various customs affairs pertinent to the theme of ICD.

Over 300 guests, including officials of the Government of the Hong Kong Special Administrative Region, members of the Executive and Legislative Councils, representatives of various offices of the Central People's Government in Hong Kong and Customs administrations of the Mainland and Macao, Consuls-General, foreign Customs attachés, as well as private stakeholders, attended the reception.

Hong Kong Customs celebrates International Customs Day 2025  Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025 Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025  Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025 Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025  Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025 Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025  Source: HKSAR Government Press Releases

Hong Kong Customs celebrates International Customs Day 2025 Source: HKSAR Government Press Releases

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