LONDON, Sept. 19, 2024 /PRNewswire/ -- Experian's latest research, conducted by Forrester Consulting, delves into the strategies of senior decision-makers in the financial services and telco sectors across EMEA and APAC. The survey of over 1200 C-suite and Director level leaders in Australia, Denmark, Germany, India, Italy, New Zealand, Norway, South Africa, Spain, and the Netherlands reveals how businesses are leveraging Generative AI (Gen AI), consolidating datasets to improve decisioning models, and prioritizing customer experience to navigate challenging economic conditions and technological disruption.
The race to harness GenAI is well underway
Business leaders identified technological disruption as the third largest external factor impacting their business in the coming two years, putting emphasis on the race toward AI supremacy to improve business efficiencies and reduce costs. Sixty-eight percent of participants believe that competitive advantage in their industry will be dependent on who can make the best use of AI, and nearly three-quarters (73%) of the technology leaders are exploring GenAI use cases with a view to implement them within the next year.
Technological disruption is a catalyst for improving customer experience
Survey respondents highlighted a centralised cloud-based platform as a notable factor to improve risk strategy. Nearly half (47%) foresee additional credit stress and tightened lending criteria. Many risk leaders (42%) also indicated that the top risk priority is to improve the ability to identify financially vulnerable customers. Integrating data sources, leveraging AI and streamlining data-to-insight-to-action processes to enable lenders to achieve a holistic borrower view, improve customer relations and foster lending practices.
Combining datasets into a single cloud-based platform is key to enhancing analytical capability
Data and analytics leaders are prioritising a unified platform for siloed datasets to accelerate AI/ML model development and deployment. More than half (55%) of respondents believe current development times are too long, with 48% stating that they are updating their models more frequently due to shifting consumer behaviour.
"This year's research highlights the growing importance of AI and data analytics for businesses seeking a competitive edge," says Malin Holmberg, CEO, EMEA & APAC, Experian. "While we are still facing broader macroeconomic challenges, the majority of leaders remain optimistic about future growth and increased technology investment."
Download the full report here.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. Learn more at experianplc.com.
Contact: Yolanda Zondo, Yolanda.zondo@experian.com
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Experian Research: GenAI and data-driven decisioning are key competitive advantages for global business leaders
SINGAPORE, March 13, 2025 /PRNewswire/ -- Digital travel platform Agoda's 2025 Sustainable Travel Survey reveals its ranking of Asia's most sustainability-conscious travelers.
Travelers from the Philippines earn the top spot, with 86% responding that sustainability is important in their travel choices for 2025. Travelers from India (82%), Taiwan (80%), Malaysia (80%) and Vietnam (77%) round out the top five.
This survey, which engaged over 6,000 respondents across 11 Asian markets, spotlights the evolving landscape of sustainable travel in Asia, where authentic and purposeful tourism, and off-peak travel are becoming more prominent.
The survey found that the majority of Asian travelers (68%) consider sustainability when making their travel plans for 2025. Less than one in ten (8%) travelers overlook sustainability in their travel decisions, although less optimistically, in Hong Kong and Japan for example, where 21% and 17% of travelers, respectively reported that sustainability was not particularly important in their travel choices.
Authentic Experiences Drive More Sustainable Choices
Asian travelers are increasingly motivated by the allure of authentic experiences and the opportunity to contribute positively to local communities. Nearly one in four respondents prioritize authentic tourism, while 22% are keen on supporting local economies when they travel. Indian travelers, in particular, are guided by personal values and beliefs, with 24% citing these as their primary motivation for more sustainable travel. This trend underscores a broader movement towards travel that is not only enjoyable but also meaningful and impactful.
Exploring Off-peak Takes Center Stage
Many travelers in Asia seek to mitigate their impact on the environment by traveling during off-peak seasons to alleviate overcrowding, a choice made by nearly a quarter of respondents. Additionally, 20% of travelers are opting for accommodations with sustainability certifications while 18% are packing reusable items to reduce waste. Japanese travelers stand out for being the most committed out of all Asian travelers to reducing waste, with 25% packing reusable items like water bottles and shopping bags on a trip.
Andrew Smith, Senior Vice President, Supply at Agoda, said, "Asian travelers are increasingly seeking ways to make a positive impact on the destinations they visit. Agoda's Eco Deals Program is one way we're empowering them to do just that. By offering great value deals on partnering properties and donating one US dollar to local conservation projects for every program booking, we are not only helping travelers save but also enabling them to contribute to the preservation of the places they love."
Since the recent launch of the 2025 edition, Agoda's Eco Deals program has provided travelers with discounts of up to 15% on partner hotels across 10 Asian markets. This marks the first year of Japan and South Korea joining the Eco Deals Campaign, providing more Asia-bound travelers the opportunity to support their favorite destinations. For every Eco Deals booking, a dollar is donated to WWF conservation projects aimed at protecting wildlife and conserving critical habitats across Asia. More information can be found on www.agoda.com/ecodeals.
Agoda's offerings include over 5 million holiday properties, more than 130,000 flight routes, and over 300,000 activities, all of which can be combined in the same booking. Download Agoda's mobile app or visit Agoda.com to discover the best deals for your next trip.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
More Sustainable Travel Top of Mind for Most Asian Travelers - Agoda Survey Reveals
More Sustainable Travel Top of Mind for Most Asian Travelers - Agoda Survey Reveals
