Genesys Appoints Albert Nel as Senior Vice President and Regional Sales Leader for Asia Pacific

Experienced B2B sales leader joins Genesys to drive go-to-market strategies and growth in the region

SINGAPORE, Oct. 16, 2024 /PRNewswire/ -- Genesys, a global cloud leader in AI-powered experience orchestration, today announced the appointment of Albert Nel as Senior Vice President and Regional Sales Leader for the Asia Pacific (APAC) region. Nel is responsible for overseeing the company's APAC business, including its go-to-market strategies, customer relationships and sales team.

With over 20 years of global technology experience in competitive and complex environments, Nel brings deep technology industry knowledge and a proven track record of driving growth through strategic leadership, sales execution, and team enablement with a customer-focused approach. His expertise in business-to-business sales for public and private sector enterprise organisations across Asia Pacific, Japan, United States and Africa, will help accelerate the continued expansion of Genesys in the region and globally.  

Prior to joining Genesys, Nel served as senior vice president and general manager for Asia Pacific and Japan at Contentsquare, where he played a key role in scaling the business, expanding into new markets and fostering growth in both the team size and revenue. Nel has also held senior sales leadership roles at global technology brands such as OpenText, Dell EMC, and Sybase.

Larry Shurtz, chief sales officer, Genesys said, "Organisations in the APAC region are increasingly adopting AI-powered, cloud-based solutions to elevate customer interactions and achieve sustainable business success. With a proven track record in the technology sector and extensive experience leading in high-growth environments, Albert's deep understanding of the region will be instrumental in ensuring our customers remain at the heart of everything we do."

Commenting on his new role, Nel said, "As businesses strive to optimise operations and enhance brand loyalty through personalised customer experiences using AI and automation, Genesys is uniquely positioned to power this transformation and provide a competitive advantage. With best-in-class customer and employee experience solutions, Genesys fuels engagement, efficiency, and long-term growth for businesses of all sizes, types and geographies. This is an exceptional time to join Genesys as we collaborate with customers and partners to accelerate their journey in AI-powered experience orchestration and deliver empathetic customer engagements."

Genesys continues to accelerate APAC business growth 

This news comes at a pivotal period for Genesys as the APAC region surpassed 1,350 Genesys Cloudâ„¢ customers in the first half of its fiscal year 2025, showcasing strong industry growth across media and entertainment, government and financial services industries. Notably, Genesys Cloud continued to see strong growth in the APAC region during the first half of its fiscal year 2025.

Genesys continues to deepen its investment in the APAC region. Earlier this month, the company announced it was the first global CCaaS provider to offer an Indian cloud node with a Unified License Virtual Network Operator (UL VNO) license. Today Genesys offers full-service cloud availability in five Amazon Web Services (AWS) Regions in APAC including AWS Asia Pacific (Mumbai), AWS Asia Pacific (Seoul), AWS Asia Pacific (Tokyo), AWS Asia Pacific (Osaka) and AWS Australia (Sydney) as well as satellite availability in AWS Asia Pacific (Singapore), AWS Asia Pacific (Hong Kong), and AWS Asia Pacific (Jakarta).

Furthermore, the company recently opened a new state-of-the-art office in the Philippines to support its expanding team and vibrant culture, with Genesys Philippines also earning six different Great Place to Work recognitions for four consecutive years. Additionally, Genesys India has been accredited as a Great Place to Work for eight consecutive years, including Best Place to Work for Women for the last four years in a row.

About Genesys 

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit https://www.genesys.com/en-sg.

©2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCXNow and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Genesys Appoints Albert Nel as Senior Vice President and Regional Sales Leader for Asia Pacific

NEW YORK, Oct. 16, 2024 /PRNewswire/ -- iFLYTEK showcased its latest innovation, the AINOTE Air 2, at GITEX Global 2024, held from October 14-18 at the Dubai World Trade Centre. The event, which drew over 6,500 exhibitors and 1,200 investors from 180 countries, provided an ideal platform for iFLYTEK to demonstrate its cutting-edge paper tablet technology to a global audience of tech enthusiasts, business leaders, and industry experts.

The AINOTE Air 2, an enhanced version of its predecessor, stood out for its productivity-focused features designed to meet the needs of professionals in high-demand sectors like finance, government, and enterprise. Key features include real-time voice-to-text conversion, multi-language translation, and the ability to take handwritten notes while recording meetings — capabilities aimed at streamlining workflows and improving accuracy in business environments. Cloud synchronization and automatic meeting minute generation further enhanced its appeal as a paperless solution for managing daily tasks and collaborative sessions.

"Our participation at GITEX Global 2024 was a great opportunity to introduce the AINOTE Air 2 to a diverse, international audience," said Kun Zhong, General Manager of iFLYTEK's AINOTE Product Line. "This device redefines how professionals handle note-taking, collaboration, and productivity, making it an essential tool for today's hybrid work environments."

Attendees at the event were particularly impressed with the AINOTE Air 2's real-time transcription and seamless handwriting-to-text conversion, features that directly address the needs of business professionals and government officials looking for efficient digital solutions. iFLYTEK's booth attracted significant attention, with many visitors eager to experience the AINOTE Air 2 firsthand and explore its potential for reducing paper usage and improving operational efficiency.

The success of AINOTE Air 2 at GITEX highlights iFLYTEK's expanding role in the global AI and smart device market. The company's ongoing innovation in AI tools continues to address the needs of professionals across various industries.

"We are excited about the impact the AINOTE Air 2 will have on professional workflows worldwide," added Kun Zhong. "This device is a significant step forward in the field of AI-powered tools, and we are confident it will continue to make a lasting difference in how people work."

This was iFLYTEK's second year at GITEX Global. The event, running until October 18, showcased iFLYTEK's dedication to advancing AI and shaping the future of intelligent speech solutions.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

iFLYTEK Unveils AINOTE Air 2 at GITEX Global 2024 in Dubai