The tech giant NVIDIA highly appreciates the AI solutions developed by FPT Smart Cloud in elevating customer experience and optimizing workforce competency.
HANOI, Vietnam, Oct. 18, 2024 /PRNewswire/ -- In April 2024, NVIDIA joined forces with FPT Corporation in the global initiative of AI and Cloud advancement. After 6 months, the AI solutions of FPT Smart Cloud – a subsidiary of FPT Corporation, have positioned themselves amidst the world's 52 outstanding success stories featured by NVIDIA. FPT is currently offering more than 15 state-of-the-art AI solutions built on the natural language model for Japanese.
Enabling the intelligent call center
In the digital age, AI virtual assistants are integrated into the contact center to automate simple to sophisticated tasks.
According to NVIDIA, FPT Smart Cloud has enabled seamless communication through the development of FPT AI Engage – the virtual agent for call center. The virtual agent can interact naturally and automate inbound calls, outbound calls, and voice-based call transfer (IVR). Operating on NVIDIA's most advanced infrastructure, the AI vendor has been able to accelerate the speech synthesis model by 4 times and increase virtual agent efficiency.
The AI capabilities of FPT Smart Cloud have attracted a wide range of banking and financial institutions, particularly Home Credit Vietnam. The consumer finance company has been applying FPT AI Egnage since 2019. In the first year of operations, the virtual assistant can automatically process up to 12 million calls per month, allowing Home Credit to save 50% in operating expenses and attain a success call rate of 98%.
Building the AI-powered workforce of the future
With the support of NVIDIA A100 and H100 GPUs, FPT Smart Cloud has developed FPT AI Mentor, fostering the next-generation employee training through automation and personalization. FPT AI Mentor applies the large language model (LLM) developed on NVIDIA DGX H100 and supported by NVIDIA NGC and PyTorch to generate and customize learning content based on the business knowledge base.
Long Chau, a pharmaceutical chain with 1,700 stores, has successfully integrated FPT AI Mentor into the daily training process for pharmacists, increasing employee knowledge quality by up to 55% while reducing 30% of resources compared to the traditional method.
NVIDIA further appraises the excellent efforts of FPT Smart Cloud in leveraging AI technologies to transform traditional call center operations and business training processes. In the past three years, FPT Smart Cloud invested on R&D initiatives for Indonesian and Japanese natural language processing technologies. In 2023, FPT Smart Cloud with the bilateral collaboration with Home Credit Indonesia, marking a crucial milestone as the first made-in-Vietnam AI solution to successfully attract and win over large enterprises in the global landscape. For the year 2024, the vendor aims further to conquer international markets, including Indonesia and Japan.
The original blog about FPT Smart Cloud solutions on the NVIDIA website can be found here: https://www.nvidia.com/en-us/case-studies/fpt-smart-cloud-levels-up-customer-service-operations/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
The AI solutions for Japanese businesses make a global splash with the NVIDIA promotion campaign
BANGKOK, Oct. 19, 2024 /PRNewswire/ -- The largest gaming exhibition in Southeast Asia is happening now! HUAWEI AppGallery is thrilled to announce its return to the Thailand Game Show at Queen Sirikit National Convention Center (Booth E2) from today until 20 October. With the aim to provide participants with an exceptional gaming experience that can enjoy with family and friends.
Get ready to join the gaming extravaganza with HUAWEI AppGallery which partnered with its esteemed game partners to offer participants an unforgettable gaming experience. AppGallery booth featured a variety of popular games, including the new Action RPGs, "Dungeon Hunter 6: Awakening" and "STARSEED: Asnia Trigger". MMORPGs like "Ragnarok: Rebirth" and "Soul Land: New World". The casual games "Legend of Mushroom", "Potato Hero" and "League of Puzzle" and the popular battle royale "PUBG MOBILE". HUAWEI AppGallery offers participants a gaming wonderland with various exciting activities and giveaways.
HUAWEI AppGallery is delighted to have Ploychompoo, the game ambassador of the Soul Land: New World as a special guest at AppGallery booth, adding another layer of excitement to the event. Ploychompoo will demonstrate the game and have interactive sessions with the participants. To create a more lively atmosphere, HUAWEI AppGallery has arranged a series of engaging activities, thrilling tournaments and invited more than 20 popular KOLs, talented Cosplayers, and VTubers to engage with the participants. During the event, participants have the opportunity to team up with their favourite influencers and compete for glory in interactive activities or tournaments. This is aligned with the mission of HUAWEI AppGallery to develop a "Play Together" community at Thailand Game Show 2024.
To fully immerse participants in the world of games, HUAWEI AppGallery offers nine interactive on-ground game missions in addition to engaging popular influencers to create an exciting atmosphere. After completed the game missions at the AppGallery booth, participants can collect limited edition merchandise such as paper bags, A4 folders, stickers, phone lanyards and more.
HUAWEI AppGallery at Thailand Game Show 2024 ensures every participant has a great time enjoying high-quality games available on the platform. With engaging activities, exclusive merchandise and exciting interactions with favourite gaming influencers, HUAWEI AppGallery made Thailand Game Show 2024 unforgettable experience for gamers of all ages.
Don't miss out on the opportunity to "Play Together" with HUAWEI AppGallery at Thailand Game Show 2024. Visit AppGallery at E2 to experience the latest and engaging mobile games, participate in captivating activities and meet your favourite KOLs, Cosplayers and VTubers now!
For more information: https://www.facebook.com/HuaweiMobileServicesAPAC
About HUAWEI AppGallery
AppGallery is the official app market on Huawei smartphones, featuring curated apps across various categories including games, education, lifestyle, and fashion. In addition, AppGallery users get access to a wide range of exclusive giveaways, rebates, coupons and VIP privileges.
Follow Huawei Mobile Services APAC for more info:
Official Website: https://consumer.huawei.com/th/mobileservices/
Facebook: https://www.facebook.com/HuaweiMobileServicesAPAC
YouTube: https://www.youtube.com/@HuaweiMobileServicesAPAC/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
HUAWEI AppGallery Returns to Thailand Game Show 2024 with Exciting Lineup of Activities and Rewards to Game Lovers
