A NEW CHAPTER IN CUSTOMER EXPERIENCE UNFOLDS IN MALAYSIA!

9^TH Annual CX Summit in Kuala Lumpur – The Next Chapter (13-14 November 2024)

KUALA LUMPUR, Malaysia, Nov. 5, 2024 /PRNewswire/ -- AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspiration in relevant and practical solutions from these developments to steer transformation in customer experience; and this year's CX Summit in Kuala Lumpur promises to deliver such.

With a star-cast speaker line-up led by Global CX Gurus, Ron Kaufman and Shep Hyken, and supported by highly reputed CX thought-leaders, the 9^th Customer Experience (CX) Summit is expected to ignite strategic thinking and CX innovation for the audience into their Y2025/2026 plans.

In recognizing the importance of CX in the growing digital economy of Malaysia, the Contact Centre Association of Malaysia (CCAM) with the support of Malaysian Digital Economy Corporation (MDEC) is set to launch CX Malaysia at this year's CX Summit in a special ceremony. CX Malaysia is positioned to be a think-tank to provide strategic leadership for CX innovation in Malaysia and steer the nation to be the centre of excellence in the region. The initial work carried out in CX Malaysia through its Research & Analytics partner, Twimbit, will be previewed with the audience at the CX Summit through a presentation on "State of CX in Malaysia" and the release of the 1^st National CX Index (via classification of 100 Malaysia based brands).  This will be groundbreaking and a start of a new chapter in CX Malaysia.

The Summit to be held on 13-14 November at the Sunway Resort Hotel also promises truly insightful presentations, most notably the real transformation case studies from Pos Malaysia, Telekom Malaysia, Lazada, Malaysia Airlines, CIMB and RHB Bank while having more than 20 world-renowned digital solutions providers showcasing their latest in the specially created Digital CX Marketplace. The audience will have access to the latest and greatest in the digital space from partners like Genesys, NTT Data, ITAPPS, AWS, Vonage, Freshworks, NICE, O'Connor's Engineering, Sprinklr, Zoom, Verint, Nubitel, Knowmax.ai, Soprano Design, Enghouse Interactive, Talkdesk, Atas Cloud, Oracle, Business Next and Orlig. Expect your technical needs to be met from all sides of CX, including omni-channel solutions, CRM systems, Text analytics, knowledge management, customer sentiment analysis, social customer management, quality assurance, data security but with a strong enforcement of AI this time around.

The 9^th Annual CX Summit is happening on 13 and 14 November 2024 at the Sunway Resort Hotel, Greater Kuala Lumpur. 

"As we move towards the next chapter, we expand out from Contact Centre focus towards a more holistic view of customer experience.  We are a nation with strong skills in hospitality and customer service.  With the addition of new digital capabilities and through strong governmental initiatives, we can build a platform where Malaysian organizations can truly shine in terms of customer experience," states CCAM President, Mr. Vigneswaran Sivalingam.

He further states, "The State of CX Research that we are undertaking with Twimbit will allow us to truly assess where organizations stand in their CX journey and where we need to build on the capabilities.  The first part is to evaluate organizations within the country, from here we hope to see how Malaysian organizations stand in a regional and then international standpoint. This is an ambitious, but necessary undertaking if we are to truly progress."

CCAM, the organizing association of the CX Summit is working closely with the Malaysian Digital Economy Corporation (MDEC) and the Human Resource Development Corporation (HRDC) to make CX Summit the premier engagement of its sort in the region.

CX Summit is around the corner, register your seat today! Tickets are available through https://cxsummit.com.my/. HRDC claimable for local Malaysians under corporate attendance, priced at the best levels in this region at RM2,500.00 (domestic) / USD$600.00 (international).

Contact details of CCAM Secretariat  
Email address: ccam_secretariat@ccam.org.my
                           cxsummit@ccam.org.my 
Phone number: +6(03) 9779 5599

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

A NEW CHAPTER IN CUSTOMER EXPERIENCE UNFOLDS IN MALAYSIA!

TAIPEI, Jan. 3, 2025 /PRNewswire/ -- The LPGA of Taiwan (TLPGA), in collaboration with title sponsor Hon Hai Technology Group (Foxconn), is thrilled to announce the 2025 Foxconn TLPGA Players Championship. In its second edition, top women pro golfers will compete for a record-breaking total purse of US$1.5 million, marking a 50% increase from last year and setting a new benchmark for the TLPGA Tour.

The multi-day tournament will take place February 27 to March 2 at the Orient Golf & Country Club in Taiwan, where the event was inaugurated in 2024. For the first time, the TLPGA-sanctioned tournament will feature international live broadcast coverage, airing in Japan on Sky A, alongside VL Sports and Sportcast Sports in Taiwan.

World-Class Competition

The 2025 Foxconn TLPGA Players Championship sets itself apart with its exceptional ranking points, substantial prize money, and elite sportsmanship. Foxconn, the world's largest electronics manufacturing service provider and as the title sponsor, is honored to drive the TLPGA Tour's international presence and competitive growth.

Aim High. Swing Brilliantly.

The 2025 Foxconn TLPGA Players Championship has attracted over 140 international players since registration opened in December 2024, showcasing the tournament's growing prestige. Leading the field are defending champion Haruka Kawasaki of Japan, and last year's runner-up Yu-Sang Hou of Taiwan. Foxconn-sponsored rising star Chia-Yen Wu, the 20-year-old currently ranked among the top three in Taiwan, will compete for the second year.

Adding to the excitement, former World No. 1 Jiyai Shin of South Korea will make her highly anticipated return to Taiwan after seven years, entering as a top contender following her recent triumph at the ISPS Handa Australian Open. This year's match is set to feature over ten elite players ranked among the world's top 100. Following the impressive performances by Japanese players last year, the 2025 Foxconn TLPGA Players Championship will see more than 15 players from the JLPGA Tour competing for the championship trophy. The final player roster will be announced on 17 January 2025.

About TLPGA here.

About Foxconn here.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

2025 Foxconn TLPGA Players Championship Returns With New Benchmark Of US$1.5 Million Purse