Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Introduces its All-in-One Solution at GITEX Global 2024
HONG KONG, Nov. 14, 2024 /PRNewswire/ -- This Christmas, Link shopping malls will bring together timeless classics and modern style in an exclusive collaboration with French fashion & lifestyle brand SPORT b. and Japan's beloved PAC-MAN game. This limited-edition release merges SPORT b.'s iconic brand identity "Dino", with PAC-MAN's iconic characters PAC-MAN and Ghosts, creating two globally-exclusive limited-edition holiday collectible gift sets. From 14 November to 31 December 2024, Link Up members can redeem these exclusive sets by spending a designated amount at any of the 44 participating Link malls.
Throughout the holiday season, Link shopping malls will host PAC-MAN-themed attractions to spread festive cheer. Sau Mau Ping Shopping Centre will launch the "PAC-MAN Glow-in-the-Dark Maze Adventure", while Lok Fu Place will invite families to enjoy the "PAC-MAN Racing Challenge". Additional photo-friendly PAC-MAN Christmas displays will be set up across Cheung Fat Plaza, Kai Tin Shopping Centre, Leung King Plaza, TKO Spot, and Tsz Wan Shan Shopping Centre, offering families and friends festive fun and memorable moments to enjoy together.
Bringing together two classic brands for Christmas exclusives
As PAC-MAN nears its 45th anniversary, the beloved arcade game—featuring the mischievous PAC-MAN and his ghostly adversaries, BLINKY, PINKY, INKY and CLYDE—continues to evoke fond childhood memories for many. Meanwhile, French fashion & lifestyle brand SPORT b., incorporates the timeless style of agnès b. with playful and street elements. The iconic brand identity "Dino" of SPORT b. is inspired by the favourite toy of Agnès' grandson when he was young, showcasing the playful and energetic design inspiration of the youthful brand.
In celebration of the season, Link has brought together PAC-MAN and SPORT b. to create two exclusive, limited-edition Christmas gift sets, infusing its malls with a fresh, youthful vibe. The "PAC-MAN X SPORT b. Christmas Gift Set" includes a PAC-MAN X SPORT b. eco-friendly tote with coin pouch, a SPORT b. thermal bottle, and a plush Dino dinosaur—all elegantly packaged in a festive gift box, making it a perfect Christmas gift. Additionally, the collection includes the exclusive "PAC-MAN X SPORT b. Crossbody Bag", a trendy accessory popular among the younger generation this season.
From 14 November to 31 December 2024, Link Up members can collect electronic stamps by spending $50 or more using electronic payment at designated malls or markets. Collecting 100 electronic stamps allows members to redeem the PAC-MAN X SPORT b. Crossbody Bag, while 260 stamps are required for the PAC-MAN X SPORT b. Christmas Gift Set. Stocks are limited, and redemptions are on a first-come, first-served basis.
PAC-MAN Glow-in-the-Dark Maze Adventure: Capture whimsical moments with the four-panel photo booth
During the event period, Sau Mau Ping Shopping Centre will feature a large "PAC-MAN Glow-in-the-Dark Maze", recreating the iconic arcade game's maze scene in real life. With optical illusion art, funhouse mirrors, and glow-in-the-dark elements, this maze is the ultimate Christmas photo destination. On weekends and public holidays, visitors can also enjoy a four-panel photo booth inside the maze to capture quirky moments with friends and family, along with two interactive mini-games. Link Up members who spend $100 or more in a single electronic payment at Sau Mau Ping Shopping Centre on the same day can redeem a "PAC-MAN Glow-in-the-Dark Maze Adventure" experience voucher.
PAC-MAN Racing Challenge: a captivating glow-in-the-dark BLINKY takes centre stage
At Lok Fu Place's outdoor leisure area in Zone B, kids can dive into the excitement of the "PAC-MAN Racing Challenge", navigating children's electric cars along a 30-metre track. Link Up members who accumulate $300 in same-day electronic spending at Lok Fu Place, or $200 with one receipt from a designated home goods store, can redeem a "PAC-MAN Racing Challenge" e-voucher. A captivating inflatable glow-in-the-dark BLINKY stands at the track's centre, inviting everyone to strike fun poses and create memorable holiday snapshots with this icon.
Check in at PAC-MAN Christmas Wonderland: Complete tasks to win PAC-MAN prizes
Five Link shopping malls—Cheung Fat Plaza, Kai Tin Shopping Centre, Leung King Plaza, TKO Spot, and Tsz Wan Shan Shopping Centre—will be transformed into PAC-MAN Christmas Wonderland hotspots throughout the festive season. Link Up members can open the Link Up mobile app and access the "Link Up x PAC-MAN Mission" event page at participating locations. By completing specified tasks and collecting all eight badges, members can redeem an exclusive "PAC-MAN Gift."
Power-Up Christmas Feasts
To boost holiday cheer, Sau Mau Ping Shopping Centre and Lok Fu Place have teamed up with six restaurants to offer special "Power-Up Christmas Feasts" perfect for sharing at holiday gatherings. Featured dishes at Lok Fu Place include SoyMart's signature creation Giant Sticky Rice Roll, Koon Thai Cuisine's Giant Mango Sticky Rice (order 3 days in advance), and Aidan Korean Dessert Cafe's Grand "Snow Mountain Fried Chicken Platter". Sau Mau Ping Shopping Centre offers a Jumbo Bubble Tea from SHARE TEA, Aroi Thai's Giant Volcano Ribs with a limited-edition festive drink, and Okayama Ichibangai's specialty dish Extra Large Onsen-tamago Ramen, bringing holiday indulgence to a new level.
All activities are subject to terms and conditions. Programme content is subject to change without prior notice.
"Link X PAC-MAN Christmas wonderland" event details:
Date: 16 November – 31 December 2024
Locations: Sau Mau Ping Shopping Centre, Lok Fu Place, Cheung Fat Plaza, Kai Tin Shopping Centre, Leung King Plaza, TKO Spot and Tsz Wan Shan Shopping Centre
"PAC-MAN Glow-in-the-Dark Maze Adventure" event details:
Date: 16, 17, 23, 24, 30 November; 1, 7, 8, 14, 15, 21, 22, 24-26, 28, 29, 31 December 2024 (18 days in total)
Time: 12noon – 8pm
Location: G/F outdoor space, Sau Mau Ping Shopping Centre
"PAC-MAN Racing Challenge" event details:
Date: 16, 17, 23, 24, 30 November; 1, 7, 8, 14, 15, 20-31 December 2024 (22 days)
Time: 12noon – 7pm
Location: Zone B outdoor area, Lok Fu Place
PAC-MAN X SPORT b. Limited-Edition Christmas Gift Sets
Available at 44 participating malls and markets
Promotion and electronic stamp redemption period: 14 November to 31 December 2024
Stamp redemption locations: Customer service counters at 44 designated Link malls or markets
Stamp and gift redemption hours: 11am to 8pm
Location: 44 participating malls – T Town, Tin Chak Shopping Centre and Market, Tin Shui Shopping Centre, Tin Shing Shopping Centre, Tin Yiu Plaza, Butterfly Plaza and Market, Leung King Plaza, Choi Yuen Plaza, Tai Wo Plaza, Fu Shin Shopping Centre and Market, Tai Yuen Commercial Centre and Market, Cheung Wah Shopping Centre, Chung On Shopping Centre and Market, Wo Che Plaza and Market, Sha Kok Commercial Centre, Hin Keng Shopping Centre and Market, Mei Lam Commercial Centre, Yiu On Shopping Centre, Yu Chui Shopping Centre and Market, Lok Fu Place and Market, Temple Mall, Chuk Yuen Plaza, Kai Tin Shopping Centre, Sau Mau Ping Shopping Centre and Market, Lei Yue Mun Plaza, Po Tat Shopping Centre, Tak Tin Plaza and Market, Choi Ming Shopping Centre, TKO Gateway and TKO Market, TKO Spot and Spot Mart, Maritime Bay, Nam Cheong Place and Market, Homantin Plaza and Market, Tsz Wan Shan Shopping Centre, Choi Wan Commercial Complex and Phase 3 Market, Oi Man Plaza and Market, Fung Tak Shopping Centre and Market, Cheung Fat Plaza, Oi Tung Shopping Centre, Siu Sai Wan Plaza, Fu Tung Plaza and Market, Stanley Plaza, Yat Tung Shopping Centre and Hing Wah Plaza
Gift Redemption Period: 20 December 2024 to 31 December 2024
Redemption Locations: Customer Service Counters at the following 27 designated malls:
Hong Kong Island: Siu Sai Wan Plaza
Kowloon: Lok Fu Place, Temple Mall, Kai Tin Shopping Centre, Lei Yue Mun Plaza, Sau Mau Ping Shopping Centre, Choi Wan Commercial Complex, Nam Cheong Place, Homantin Plaza, Oi Man Plaza and Tsz Wan Shan Shopping Centre
New Territories: T Town, Tin Chak Shopping Centre, Tin Shing Shopping Centre, Butterfly Plaza, Leung King Plaza, Choi Yuen Plaza, Tai Yuen Commercial Centre, Tai Wo Plaza, Sha Kok Commercial Centre, Wo Che Plaza, TKO Gateway, TKO Spot, Choi Ming Shopping Centre, Cheung Fat Plaza, Fu Tung Plaza and Yat Tung Shopping Centre
All activities mentioned above are subject to terms and conditions, and the event details are subject to change without prior notice.
For more information, please visit: https://www.linkhk.com/en/promotion/
Download images: https://bit.ly/4enX1dT
This press release is sent by Boxing Promotions Limited.
About Link
Link Asset Management Limited (Link) is a leading global real estate investor and asset manager based in Hong Kong. It manages Link Real Estate Investment Trust (Hong Kong stock code: 823), the largest REIT in Asia. Link REIT has been 100% held by public and institutional investors since its listing in 2005 in Hong Kong. It is a constituent of the Hong Kong securities market benchmark Hang Seng Index, as well as a component of the Dow Jones Sustainability Asia Pacific Index, the FTSE4Good Index Series and the Hang Seng Corporate Sustainability Index. Through Link REIT, Link owns and manages a diversified portfolio of retail facilities, car parks, offices and logistics assets spanning from China's Beijing, Greater Bay Area (Hong Kong, Guangzhou and Shenzhen), and Yangtze River Delta centred around Shanghai, to Singapore, Australia's Sydney and Melbourne and the UK's London. With its expanded investment capability and dynamic growth strategy, Link aspires to be a world-class real estate investor and manager, serving and improving the lives of people around us. For details, please visit https://www.linkreit.com.
About SPORT b.
Since its first boutique launched in Marseilles in 1999, SPORT b. collection had been very well received among the youngsters. Catering for the vibrant modern lifestyles, SPORT b. not only inherits the simplicity brand identity much loved by founder Agnès Troublé, its comfy touch and functionality are nicely preserved. SPORT b. and music are indivisible! It is a brand inspired by music and street art. dino dinosaur and flash became the signature icons of the brand. "dino" is Agnès grandson's favorite dinosaur toy when he was a child and has now been transformed into a playful and unique iconic character in the SPORT b. collection. dino is brave to try new things, always optimistic and carries on the spirit of music!
*Electronic payment methods include credit cards, EPS, Apple Pay, Samsung Pay, Google Pay, Tap & Go, AlipayHK, BoC Pay, PayMe from HSBC, WeChat Pay, Octopus, Octopus Wallet, or other mobile payment applications, or other stored value payment tools regulated under the Payment Systems and Stored Value Facilities Ordinance (Cap. 584).
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Experience the festive spirit as Link Partners with SPORT b. and PAC-MAN at its malls this Christmas
