ARLINGTON, Va.--(BUSINESS WIRE)--Nov 21, 2024--
Businesses are increasingly investing in HR software to streamline operations, manage their workforce, and enhance productivity. The HR software market is one of the largest B2B software categories, with nearly 2,000 products listed on Capterra alone. This volume can overwhelm buyers, leading to poor decisions that have lasting negative impacts on their businesses. According to Capterra’s 2025 Tech Trends Survey, 54% of businesses cite increased costs and 47% report productivity losses due to regretful HR software purchases.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241121124713/en/
“Compared to function-specific software confined to a specific department, HR software is unique in the sense that most employees in a given organization, and sometimes even job candidates, interact with these platforms,” says Brian Westfall, principal HR analyst at Capterra.
“This raises the stakes for businesses to invest in the right HR software. Beyond the financial impact, poor purchase decisions can also lead to operational and reputational consequences, since the efficacy of these HR platforms can have downstream impacts on the employee and hiring experience.”
Capterra’s report outlines key factors that lead to regretful HR software purchases:
Relying solely on vendor information means buyers may miss critical details
Regretful HR software purchases are primarily driven by where buyers get their information. A staggering 90% of regretful HR software buyers say they are likely to make their purchase based solely on vendor-provided information. This approach often leads to overlooking critical insights from independent and unbiased sources, which could help buyers make better decisions.
Successful buyers of all types of software are 56% more likely to factor in recommendations from experts and 52% more likely to consider information from product review and comparison sites when making their software shortlist, compared to regretful buyers. This balanced approach helps ensure that the software meets the actual needs and expectations of the organization.
Valuable perspectives are ignored when software purchase decisions are made alone
Nearly two-thirds (64%) of regretful HR software buyers were the sole decision makers in the purchase. This highlights the critical need for well-rounded and informed decision-making in the HR software selection process.
There are many factors to consider when evaluating software, from functionality and usability to security and compatibility with other systems. Successful software buying teams should include a mix of stakeholders such as prospective users, HR management, and IT.
Neglecting total cost of ownership causes misalignment in budget expectations
One of the top product-driven reasons businesses regret their HR software purchase is because the total investment is more expensive than they expected. Many buyers focus solely on the subscription license cost, neglecting other associated expenses such as setup, data migration, customization, user training, and customer support. This oversight can lead to significant budget overruns and financial strain.
“As a whole, recent trends, such as the rapid advancement of AI, have added pressure for businesses to buy new software just to have the latest functionality or stay ahead of competitors,” Westfall adds. “This external pressure might seem benign in theory, but it often leads to regretful software purchases. That makes it all the more important for businesses to thoughtfully define their goals, involve a well-rounded purchasing team, and consider third-party information sources in the software buying process.”
Read the full report here for more insights on how to successfully evaluate software purchases, and visit Capterra.com to review recommended HR software on Capterra’s Shortlist. Capterra is a free platform that enables businesses to browse software reviews, compare features, and get pricing information.
About Capterra
Capterra is the #1 B2B marketplace for organizations to find the right software and services. Our platform connects buyers to over 2 million verified user reviews about products and services spanning 1,000 categories and offers actionable, objective insights and recommendations to help them find the best product or service for their specific business needs.
Visit our newsroom for information on our recent announcements.
According to Capterra's 2025 Tech Trends Survey, regretful HR software purchases not only lead to financial consequences, but also negative operational and reputational impacts as well. (Graphic: Business Wire)
THE HAGUE (AP) — JERUSALEM -- Israeli Prime Minister Benjamin Netanyahu has condemned the International Criminal Court’s arrest warrant against him, saying Israel “rejects with disgust the absurd and false actions.”
In a statement released by his office, he said: “There is nothing more just than the war that Israel has been waging in Gaza.”
THIS IS A BREAKING NEWS UPDATE. AP’s earlier story follows below.
THE HAGUE (AP) — The International Criminal Court issued arrest warrants on Thursday for Israeli Prime Minister Benjamin Netanyahu, his former defense minister and Hamas officials, accusing them of war crimes and crimes against humanity over their 13-month war in Gaza and the October 2023 attack on Israel respectively.
The decision turns Netanyahu and the others into internationally wanted suspects and is likely to further isolate them and complicate efforts to negotiate a cease-fire to end the fighting. But its practical implications could be limited since Israel and its major ally, the United States, are not members of the court and two of the Hamas officials were killed in the conflict.
Netanyahu and other Israeli leaders have condemned ICC Chief Prosecutor Karim Khan’s request for warrants as disgraceful and antisemitic. U.S. President Joe Biden blasted the prosecutor and expressed support for Israel’s right to defend itself against Hamas. Hamas also slammed the request.
The three-judge panel issued a unanimous decision to issue warrants for Netanyahu and his former defense minister, Yoav Gallant.
“The Chamber considered that there are reasonable grounds to believe that both individuals intentionally and knowingly deprived the civilian population in Gaza of objects indispensable to their survival, including food, water, and medicine and medical supplies, as well as fuel and electricity,” the decision said.
The court also issued a warrant for Mohammed Deif, one of the leaders of Hamas, over the October 2023 attacks that triggered Israel’s offensive in Gaza. The ICC chief prosecutor withdrew his request for warrants for two other senior Hamas figures, Yahya Sinwar and Ismail Haniyeh, after they were both killed in the conflict.
The Israeli Foreign Ministry said in September that it had submitted two legal briefs challenging the ICC's jurisdiction and arguing that the court did not provide Israel the opportunity to investigate the allegations itself before requesting the warrants.
“No other democracy with an independent and respected legal system like that which exists in Israel has been treated in this prejudicial manner by the Prosecutor,” Foreign Ministry spokesperson Oren Marmorstein wrote on X. He said Israel remained “steadfast in its commitment to the rule of law and justice” and would continue to protect its citizens against militancy.
The ICC is a court of last resort that only prosecutes cases when domestic law enforcement authorities cannot or will not investigate. Israel is not a member state of the court. The country has struggled to investigate itself in the past, rights groups say.
Despite the warrants, none of the suspects is likely to face judges in The Hague anytime soon. The court itself has no police to enforce warrants, instead relying on cooperation from its member states.
Even so, the threat of arrest could make it difficult for Netanyahu and Gallant to travel abroad, although Russian President Vladimir Putin, who is wanted on an ICC warrant for alleged war crimes in Ukraine, recently showed he could still visit an ally when he traveled to Mongolia, one of the court’s member states, and was not arrested.
Member countries are required to detain suspects if a warrant has been issued if they set foot on their soil, but the court lacks a mechanism to enforce its warrants.
Khan sought warrants in May, accusing Netanyahu and Gallant of crimes including murder, intentionally attacking civilians, and persecution.
In a statement at the time, Khan alleged that Israel “has intentionally and systematically deprived the civilian population in all parts of Gaza of objects indispensable to human survival” by closing border crossings into the territory and restricting essential supplies including food and medicine.
At the same time, he accused three Hamas leaders — Sinwar, Deif and Haniyeh — of crimes linked to the Oct. 7, 2023 attacks, when Hamas-led militants stormed into southern Israel, killing some 1,200 people and abducting another 250. The three leaders are accused of crimes including murder, extermination, taking hostages, rape and torture.
“The Chamber found reasonable grounds to believe that Mr Deif, born in 1965, the highest commander of the military wing of Hamas (known as the al-Qassam Brigades) at the time of the alleged conduct, is responsible for the crimes against humanity of murder; extermination; torture; and rape and other form of sexual violence; as well as the war crimes of murder, cruel treatment, torture; taking hostages; outrages upon personal dignity; and rape and other forms of sexual violence,” a statement says.
Haniyeh was assassinated in what was believed to be an Israeli strike in Iran in July. Israel also claims to have killed Deif, but Hamas hasn’t confirmed his death. Sinwar, who was promoted to succeed Haniyeh as Hamas’ leader, was killed in a chance front-line encounter with Israeli troops in October.
Human rights groups have applauded the decision, which came more than six months after Khan made his initial request.
“The ICC arrest warrants against senior Israeli leaders and a Hamas official break through the perception that certain individuals are beyond the reach of the law," the associate international justice director at Human Rights Watch, Balkees Jarrah, said in a statement.
Israel’s opposition leaders fiercely criticized the ICC’s move. Benny Gantz, a retired general and political rival to Netanyahu, condemned the decision, saying it showed “moral blindness” and was a “shameful stain of historic proportion that will never be forgotten.”
Yair Lapid, another opposition leader, called it a “prize for terror.”
Yuval Shany, an international law expert at Jerusalem’s Hebrew University, said travel for Netanyahu and Gallant to member states of the court could be complicated, including to countries that are close allies of Israel, like France or Britain.
As members, they are obliged to carry out court decisions, including arrest warrants, although the court has no formal way to enforce its decisions, Shany said — as Putin’s Mongolia trip showed.
The case at the ICC is separate from another legal battle Israel is waging at the top U.N. court, the International Court of Justice, in which South Africa accuses Israel of genocide, an allegation Israeli leaders staunchly deny. Lawyers for Israel argued in court that the war in Gaza was a legitimate defense of its people and that it was Hamas militants who were guilty of genocide.
In the wake of the Oct. 7 attack, Israel launched a retaliatory offensive into Gaza that has killed more than 40,000 Palestinians, according to local health officials, who don’t say how many were fighters. It has displaced 90% of Gaza’s 2.3 million people from their homes and caused heavy destruction across the besieged territory.
Hamas is still holding around 100 hostages, about a third of whom are believed to be dead. Most of the rest were released in exchange for Palestinians imprisoned by Israel during a cease-fire last November.
FILE - Yehiyeh Sinwar, head of Hamas in Gaza, attends a rally marking "Jerusalem Day," or Al-Quds Day, an annual celebration to support Palestinians in the holy city, at a soccer filed in Gaza City, on April 14, 2023. (AP Photo/Fatima Shbair, File)
FILE - Israel's Defense Minister Yoav Gallant speaks during a ceremony marking the Hebrew calendar anniversary of the Hamas attack on October 7 last year that sparked the ongoing war in Gaza, at the Mount Herzl military cemetery in Jerusalem, Israel Sunday Oct. 27, 2024. (Gil Cohen-Magen/Pool Photo via AP, File)
FILE - Ismail Haniyeh, leader of the Palestinian militant group Hamas, speaks to journalists after his meeting with Lebanese Parliament Speaker Nabih Berri, in Beirut, Lebanon, June 28, 2021. (AP Photo/Hassan Ammar, File)
Palestinian kids sort through trash at a landfill in Zawaida, Gaza Strip, Sunday, Nov. 17, 2024. (AP Photo/Abdel Kareem Hana)
Israeli Defense Forces soldiers mourn at the grave of Sgt. First Class (res.) Roi Sasson, who was killed in action in the Gaza Strip, during his funeral at Mt. Herzl military cemetery in Jerusalem, Wednesday, Nov. 20, 2024. (AP Photo/Maya Alleruzzo)
The family of Israeli Defense Forces Sgt. First Class (res.) Roi Sasson, who was killed in action in the Gaza Strip, walk behind his coffin during his funeral at Mt. Herzl military cemetery in Jerusalem, Wednesday, Nov. 20, 2024. (AP Photo/Maya Alleruzzo)
FILE - Benny Gantz, a key member of Israel's War Cabinet and the top political rival of Israeli Prime Minister Benjamin Netanyahu, leaves after a meeting at the State Department, Tuesday, March 5, 2024, in Washington. (AP Photo/Mark Schiefelbein, File)
FILE - Israel's Prime Minister Benjamin Netanyahu addresses lawmakers in the Knesset, Israel's parliament, in Jerusalem. Monday Nov. 18, 2024. (AP Photo/Ohad Zwigenberg, File)
Israel's Prime Minister Benjamin Netanyahu addresses lawmakers in the Knesset, Israel's parliament, in Jerusalem. Monday Nov. 18, 2024. (AP Photo/Ohad Zwigenberg)
