China supports all political parties in Myanmar in properly addressing their differences through dialog and consultations, Foreign Ministry spokesman Lin Jian said at a press briefing in Beijing on Thursday.
Lin's remarks came in response to a media query on "an informal meeting" presided over by Thailand and attended by countries including China on the current situation in Myanmar.
"The Myanmar issue is, in essence, internal affairs of Myanmar. China supports all political parties in Myanmar in properly addressing their differences through dialogue and consultation within the framework of the Constitution and laws. China has stayed committed to supporting the positive efforts made by countries in the region to restore stability and cool down the situation in Myanmar," Lin said.
China supports Myanmar's political parties in properly addressing issues through dialog: spokesman
Over 50 international guests, including foreign government officials, scholars and experts, on Tuesday visited the 12345 Beijing Citizen Hotline Service Center headquarters, where they were impressed by the professionalism of the operators and the efficient troubleshooting process.
The visit, which was a side event of the two-day Beijing Forum on Swift Response to Public Complaints (SRPC), provided the international guests a firsthand look at the center.
The visitors, aided by simultaneous voice translators, were shown around to observe how complaints are swiftly managed at the center.
The 12345 hotline, a key tool for Beijing residents to voice their concerns, ensures that once a complaint is filed, it is quickly directed to a related local government or a public service department for resolution.
The guests were given a tour of the intelligent platform that manages the 12345 hotline, which integrates smart reception, complaint dispatching, evaluation, and analysis. This digital platform is integral to Beijing's urban governance, using big data to prioritize urgent issues and ensure precise and efficient responses.
Thanks to the big data analysis, the system can pinpoint the most urgent problems with the highest concerns, and then take precise measures.
Over the past six years, the 12345 citizen hotline service has handled 150 million complaints and inquiries from the public and enterprises.
The resolution rate of appeals has increased from 53 percent to 97 percent, and the satisfaction rate among people whose appeals have been resolved has increased from 65 percent to 97 percent.
The Beijing Forum on Swift Response to Public Complaints closed on Thursday in Beijing. The permanent theme of the forum is "People's City, Better Future", and the 2024 forum theme was "Modernizing for People-Centered Urban Governance."
Int'l guests visit Beijing citizen hotline service headquarters
