FICO Survey: 1 in 4 Indonesian Consumers Report Losing Money to Scams via Real-Time Payments

JAKARTA, Indonesia--(BUSINESS WIRE)--Mar 26, 2025--

(NYSE: FICO)

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Highlights

A new survey by global analytics software leader FICO highlights the rising threat of scams within Indonesia's real-time payments (RTP) ecosystem. The ‘2024 Scams Impact Survey: Indonesia' found that 23% of consumers reported losing money to scams via RTP. In many cases, this involved paying for goods, services, or investments that were never delivered.

While most Indonesians (93%) trust the security of RTP processes—significantly above the global average of 73% — the survey reveals a sharp rise in both the frequency and severity of scams in Indonesia, alongside alarming trends in financial losses.

“Scam losses are on the rise in Indonesia, with 23% of consumers reporting they lost money in 2024—up from 19% in 2023,” said Dattu Kompella, managing director in Asia for FICO. “Even more concerning is the sharp increase in high-value scam losses exceeding Rp 70 million (USD$4,300), which grew to 8% in 2024. These figures underscore the growing financial and emotional toll scams are taking on Indonesian households.”

More information: https://www.fico.com/en/latest-thinking/ebook/2024-scams-impact-survey-indonesia

The findings emphasise the urgent need for proactive fraud detection and customer engagement, especially as RTP continues to gain traction in the country. 66% of Indonesians reported exposure to messages from scammers, and 57% said friends or family members had been scammed.

RTP continues to gain strong momentum in Indonesia, with 99% of consumers having sent and 97% having received RTP, according to the survey. Looking ahead, 59% of Indonesians expect to increase their RTP usage in the next 12 months—well above the global average of 44%.

“Real-time payments are now embedded in daily life for many Indonesians, and usage will only continue to grow,” added Kompella. “But as adoption increases, so does the risk of scams exploiting the speed and irrevocability of RTP. Banks are in a prime position to lead the fight—by educating consumers, clearly communicating risks, and deploying advanced scam detection tools to safeguard trust in the RTP ecosystem.”

The survey also highlights that Indonesian consumers strongly believe banks should play an active role in preventing scams. In fact, 70% stated they would view their bank more positively if it intervened in real time to prevent a suspected scam payment.

“A bank’s ability to combat scams hinges on advanced technologies like AI-powered analytics, contextual decisioning and real-time customer engagement,” concluded Kompella. “These tools enable targeted warnings and automated actions, such as step-up authentication and transaction suspensions, to enhance scam prevention and protect customers effectively.”

FICO’s survey was conducted in 2024 by an independent research company. It surveyed 1,001 Indonesian adults, along with approximately 11,000 other consumers across 14 countries, to explore their experiences regarding RTP usage, scams, and their banks’ scam prevention capabilities.

About FICO

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and has been made available in over 40 other countries, improving risk management, credit access and transparency.

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FICO Survey reveals concerning increase in high-value scam losses exceeding Rp 70 million (USD$4,300), which jumped from just 1% in 2023 to 8% in 2024. (Graphic: FICO)

SPOKANE, Wash. (AP) — For now, LSU star guard Flau’Jae Johnson is putting her rap career aside. And the podcasting, too.

Johnson is all about the NCAA Tournament, and helping the Tigers win another national title.

“I’m not focused on my music, I’m not focused on my podcast, I’m not focused on none of (that) stuff. I’m focused on winning the national championship,” Johnson said. “Because if I won the national championship, then I can focus on everything I want to.”

That doesn't mean that Johnson's off-court talents aren't on display druing March Madness. She raps on a Powerade ad campaign that has been shown often throughout the tournament.

Johnson has been a music star since appearing on “America’s Got Talent” in 2018 when she advanced to the quarterfinals of the television competition.

She released her first album, “Best of Both Worlds,” last year. She's also collaborated on a song with rapper Lil Wayne.

Johnson has said that she launched her music career in honor of her father, the late rapper Camoflauge.

Johnson also has a podcast, also called “Best of Both Worlds,” where she interviews some of the biggest stars of the game — including episodes with USC's JuJu Watkins and UConn's Paige Bueckers — and just generally dishes on a range of topics from basketball to boyfriends.

Johnson and the Tigers got past N.C. State 80-73 to advance to the Elite Eight for the third consecutive year, facing top-seeded UCLA on Sunday.

The teams met in last year’s NCAA Tournament, where Bruins head coach Cori Close watched first-hand as Johnson went 7 for 11 from the field and dropped a 24-point, 12-rebound double-double.

While Close respects the guard’s ability with a basketball, she’s also complimented what Johnson’s brand does for the sport.

“Talk about someone who’s been great for the game. I just really admire how she’s juggled all the different things that she does in life, let alone on the court,” Close said. “I’m a big pioneer — try to be, of growing the game, and I look to her. She’s doing a great job, and I just want to compliment her for that, our game is better off for it.”

Johnson has said she's unperturbed by pressure situations, drawing back to her days on “America's Got Talent.”

“I feel like (with) pressure, you either break pipes or make diamonds, and I like diamonds,” Johnson said before her performance on a reunion version of the show in 2023.

AP March Madness bracket: https://apnews.com/hub/ncaa-womens-bracket and coverage: https://apnews.com/hub/march-madness. Get poll alerts and updates on the AP Top 25 throughout the season. Sign up here.

LSU guard Flau'Jae Johnson (4) goes to the basket during the first half in the Sweet 16 of the NCAA college basketball tournament against North Carolina State, Friday, March 28, 2025, in Spokane, Wash. (AP Photo/Jenny Kane)