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ServiceNow and Devoteam Join Forces to Redefine CRM Transformation for Europe and Middle East Businesses

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ServiceNow and Devoteam Join Forces to Redefine CRM Transformation for Europe and Middle East Businesses
News

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ServiceNow and Devoteam Join Forces to Redefine CRM Transformation for Europe and Middle East Businesses

2025-04-24 04:06 Last Updated At：04:21

SANTA CLARA, Calif. & PARIS--(BUSINESS WIRE)--Apr 23, 2025--

ServiceNow (NYSE: NOW), the AI platform for business transformation, and Devoteam, an AI-driven technology consulting firm, today announced a multi-year strategic partnership to accelerate CRM modernization for businesses across Europe and Middle East. The partnership brings together ServiceNow’s AI-fueled Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam’s AI-first digital transformation services to transform experiences across the entire customer, agent and seller lifecycle.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250423530986/en/

The CRM space continues to experience rapid growth, with IDC estimating it will reach $39.24 billion in Europe, Middle East and Africa by 2027 1. This partnership will enable mutual customers to drive innovation, improve efficiency, and explore new growth opportunities by leveraging advanced CRM technology and expertise provided by the ServiceNow Platform. Together, Devoteam and ServiceNow will deliver end-to-end solutions that can meet clients where they are in their business transformation to automate insights and optimize each step in the customer journey within their CRM framework, powered by strong CSM, FSM and Sales and Order Management capabilities.

“Customer expectations that businesses need to deliver on are only getting higher and higher,” said Sebastien Chevrel, Group Managing Director at Devoteam. “We’re proud to be partnering with ServiceNow to help enterprises meet the needs of their customers with every interaction strengthening their overall CRM strategy through best-in-class CSM and FSM. Working together, we’re accelerating the path to value for our customers in this fast-paced environment of AI innovation.”

“As a valued partner, Devoteam has long been at the forefront of supporting our customers in realizing the potential of the ServiceNow Platform,” said Cathy Mauzaize, president, EMEA at ServiceNow. “This alliance positions us to rapidly scale CRM innovation across Europe and the Middle East—driving measurable business outcomes through the unmatched combination of ServiceNow’s AI-powered platform and Devoteam’s trusted expertise. Working together we’re positioned to help our customers realize a faster time to value and new levels of productivity, while delivering standout customer experiences within their CRM initiatives.”

Devoteam has a long-standing partnership with ServiceNow and most recently was awarded Elite Consulting & Implementation Partner of the Year as well as Customer Workflow Partner of the Year. With deep expertise in the ServiceNow Platform, particularly in driving a strong CRM strategy through its CSM and FSM modules, Devoteam’s sustained commitment to delivering exceptional value and driving successful outcomes for mutual customers, such as St. Maclou, Husqvarna and Konica Minolta, positions them as a natural partner to support ServiceNow’s growth in the CRM space.

About Devoteam

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cyber, data, and sustainability. Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

A cornerstone of Devoteam's digital transformation expertise lies within its robust ServiceNow practice. With a global team of 900 certified ServiceNow consultants operating across 20 countries, Devoteam empowers organizations to optimize their workflows, enhance employee and customer experiences, and drive significant business outcomes. Devoteam's commitment to excellence is reflected in its strong CSAT score of 4.8, demonstrating the value and satisfaction its clients experience through its ServiceNow engagements.

With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. https://www.servicenow.com

1Source: IDC, Worldwide Customer Relationship Management Applications Software Forecast, 2024–2028: AI-Driven Data Strategies Fueling Market Growth, doc #US52770624, December 2024

ServiceNow and Devoteam Join Forces to Redefine CRM Transformation for Europe and Middle East Businesses

ServiceNow and Devoteam Join Forces to Redefine CRM Transformation for Europe and Middle East Businesses

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Israeli strikes on Gaza kill 15 people, mostly women and children

 2025-05-12 03:06 Last Updated At：03:10

DEIR AL-BALAH, Gaza Strip (AP) — Hamas says Edan Alexander, the last living American hostage in Gaza, will be released as part of efforts to establish a ceasefire, reopen crossings into the territory and resume the delivery of aid.

The Hamas statement does not say when the release will happen.

The announcement on Sunday night comes shortly before U.S. President Donald Trump visits the Middle East this week. Trump is not planning to visit Israel.

Alexander is an Israeli-American soldier who grew up in the United States. He was abducted from his base during the Oct. 7, 2023, Hamas-led attack that ignited the war in Gaza.

THIS IS A BREAKING NEWS UPDATE. AP’s earlier story follows below.

DEIR AL-BALAH, Gaza Strip (AP) — Israeli strikes overnight and into Sunday killed 15 people in the Gaza Strip, mostly women and children, according to local health officials.

Two of the strikes hit tents in the southern city of Khan Younis, each killing two children and their parents, according to Nasser Hospital, which received the bodies. Another seven people were killed in strikes elsewhere, including a man and his child in a Gaza City neighborhood, according to hospitals and Gaza's Health Ministry.

The Israeli military says it only targets militants and tries to avoid harming civilians. It blames Hamas for civilian deaths in the 19-month-old war because the militants are embedded in densely populated areas. There was no immediate Israeli comment on the latest strikes.

Israel has sealed Gaza off from all imports, including food, medicine and emergency shelter, for over 10 weeks in what it says is a pressure tactic aimed at forcing Hamas to release hostages. Israel resumed its offensive in March, shattering a ceasefire that had facilitated the release of more than 30 hostages.

The U.N. and aid groups say food and other supplies are running low and hunger is widespread.

Children carrying empty bottles raced after a water tanker in a devastated area of northern Gaza on Sunday. Residents of the built-up Shati refugee camp said the water was brought by a charity from elsewhere in Gaza. Without it, they rely on wells that are salty and often polluted.

“I am forced to drink salty water, I have no choice,” said Mahmoud Radwan. “This causes intestinal disease, and there's no medicine to treat it.”

COGAT, the Israeli military body in charge of Palestinian civilian affairs, says enough aid entered during a two-month ceasefire this year and that two of the three main water lines from Israel are still functioning. Aid groups say the humanitarian crisis is worse than at any time in the 19-month war.

U.S. President Donald Trump, whose administration has voiced full support for Israel's actions, is set to visit Saudi Arabia, Qatar and the United Arab Emirates this week in a regional tour that will not include Israel.

The war began when Hamas-led militants attacked southern Israel on Oct. 7, 2023, killing some 1,200 people, mostly civilians, and taking 251 hostage. Fifty-nine hostages are still inside Gaza, around a third of them believed to be alive, after most of the rest were released in ceasefire agreements or other deals.

Israel’s offensive has killed over 52,800 Palestinians, mostly women and children, according to Gaza’s Health Ministry, which does not say how many of the dead were combatants or civilians. The offensive has destroyed vast areas of the territory and displaced some 90% of its population of around 2 million.

In a separate development, Israel said it retrieved the remains of a soldier killed in a 1982 battle in southern Lebanon after he had been classified as missing for more than four decades.

The recovery of Sgt. 1st Class Tzvi Feldman’s remains brought more closure to a case that has plagued Israel for years. The Israeli military said his remains were recovered from deep inside Syria, without providing further details.

Israeli Prime Minister Benjamin Netanyahu visited Feldman’s surviving siblings on Sunday and told them that the overthrow of Syrian President Bashar Assad late last year led to an “opportunity” that allowed the military and the Mossad, Israel’s foreign intelligence agency, to gather additional intelligence and eventually locate and retrieve the body, according to video released by his office.

Feldman went missing, along with five other Israeli soldiers, in a battle with Syrian forces in the Lebanese town of Sultan Yaaqoub. Several years later, two of the missing soldiers were returned alive to Israel in prisoner exchanges with Syria. The remains of another soldier were returned in 2019, after Russia said it had helped locate them in Syria, while the fate of the other two remained unknown.

Cases of soldiers missing for decades have a powerful emotional and political resonance in Israel, where military service is compulsory for most Jewish men.

Magdy reported from Cairo. Associated Press writer Melanie Lidman in Tel Aviv, Israel, contributed to this report.

Follow AP’s war coverage at https://apnews.com/hub/israel-hamas-war

Displaced Palestinians fill jerrycans with water from a pipe at a tent camp in Khan Younis, Gaza Strip, on Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

Displaced Palestinians fill jerrycans with water from a pipe at a tent camp in Khan Younis, Gaza Strip, on Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

 Palestinians struggle to get donated food at a community kitchen in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

Palestinians struggle to get donated food at a community kitchen in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

 Palestinians collect water in jerrycans at a distribution point west of Gaza City, Sunday, May 11, 2025. (AP Photo/Jehad Alshrafi)

Palestinians collect water in jerrycans at a distribution point west of Gaza City, Sunday, May 11, 2025. (AP Photo/Jehad Alshrafi)

 Palestinians collect water in jerrycans at a distribution point west of Gaza City, Sunday, May 11, 2025. (AP Photo/Jehad Alshrafi)

Palestinians collect water in jerrycans at a distribution point west of Gaza City, Sunday, May 11, 2025. (AP Photo/Jehad Alshrafi)

 Palestinians carry the bodies of those who were killed in an overnight Israeli airstrike, during their funeral in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

Palestinians carry the bodies of those who were killed in an overnight Israeli airstrike, during their funeral in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

 Palestinians carry the bodies of those who were killed in an overnight Israeli airstrike, during their funeral in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

Palestinians carry the bodies of those who were killed in an overnight Israeli airstrike, during their funeral in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

 Mohannad Al-Agha, holds body of his niece Zeina Al- Agha, 2, killed in an overnight Israeli airstrike, during her funeral at Nasser Hospital in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

Mohannad Al-Agha, holds body of his niece Zeina Al- Agha, 2, killed in an overnight Israeli airstrike, during her funeral at Nasser Hospital in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

 Palestinians mourn their relatives who were killed in an overnight Israeli airstrike, at Nasser Hospital in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)

Palestinians mourn their relatives who were killed in an overnight Israeli airstrike, at Nasser Hospital in Khan Younis, Gaza Strip, Sunday, May 11, 2025. (AP Photo/Abdel Kareem Hana)
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