Hong Kong Prepares for Surge in Visitors During Labour Day Golden Week

CS chairs interdepartmental working group meeting on festival arrangements

The Chief Secretary for Administration, Mr Chan Kwok-ki, today (April 25) chaired a meeting of the interdepartmental working group on festival arrangements to holistically co-ordinate and steer the preparatory work of various government departments for welcoming visitors to Hong Kong during the Labour Day Golden Week of the Mainland. The Deputy Chief Secretary for Administration, Mr Cheuk Wing-hing; the Secretary for Culture, Sports and Tourism, Miss Rosanna Law; the Secretary for Transport and Logistics, Ms Mable Chan; the Under Secretary for Security, Mr Michael Cheuk, and representatives from other relevant government departments also attended.

Mr Chan said, "We estimate a notable increase in visitor arrivals during the Labour Day Golden Week of the Mainland. The Hong Kong Special Administrative Region Government will make good preparations for receiving visitors, as well as maintaining close liaison with relevant organisations and the travel trade to prepare well for crowd management, information dissemination and arrangements of public transportation and boundary control points (BCPs), with a view to responding promptly to various kinds of emergencies and ensure the smooth operation of various aspects in receiving visitors and offering a high-quality experience to them."

Estimated visitor flow and preparatory work

According to the Immigration Department (ImmD)'s estimate, around 5.71 million passengers (including Hong Kong residents and visitors) will pass through Hong Kong's sea, land and air control points during this year's Labour Day Golden Week of the Mainland (i.e. from May 1 to 5), among which 4.90 million passengers will pass through land control points.

The ImmD estimates that the peak period of outbound passengers using land BCPs is expected to be May 3 (Saturday) with around 590 000 passengers; whilst the peak period of inbound passengers using land BCPs is expected to be May 5 (Monday) with around 580 000 passengers. Passengers are advised to plan in advance, avoid making their journeys during busy periods and keep track of radio and TV broadcasts on traffic conditions at various control points. The busy times at BCPs are available on the ImmD website at www.immd.gov.hk. Furthermore, residents and passengers may also check the estimated waiting times at each land BCP at any time or place via the Immigration mobile app. They can then plan their trips effectively and save time queuing at control points.

In terms of Mainland inbound visitors, it is estimated that around 840 000 passengers will visit Hong Kong via various sea, land and air control points during the five-day Labour Day Golden Week of the Mainland. Compared with last year's Labour Day Golden Week of the Mainland and this year’s Chinese New Year Golden Week of the Mainland, the daily average visitor arrivals are expected to increase by 10 per cent and 13 per cent respectively. Major tourist spots have formulated special arrangements to handle the estimated increase of people flows. The Hong Kong community is expected to become more vibrant and highly patronised during the Labour Day Golden Week of the Mainland, bringing opportunities to various sectors.

The Travel Industry Authority (TIA) has also reminded travel agents receiving Mainland inbound tour groups to adopt appropriate diversion measures to enable proper management of visitor flows and tour buses, with a view to offering a pleasant travel experience to visitors. In addition, District Offices will closely monitor the flow of visitors within their respective districts and notify relevant departments having regard to the actual circumstances with a view to strengthening management of the relevant spots.

Co-ordinate control points, traffic and public transport facilities

Relevant departments have minimised leave for frontline officers to enable flexible deployment of manpower and operation of additional counters and channels, with a view to diverting passenger and vehicular flows. The Inter-departmental Joint Command Centre set up by the Police, the ImmD, the Customs and Excise Department (C&ED), and other relevant departments will be activated from May 1 (Thursday) to May 5 (Monday) to monitor the real-time situations at various control points. The Joint Command Centre will maintain close liaison with the Mainland port authorities through the established port hotlines and real-time notification mechanisms, and take timely contingency actions as necessary to flexibly deploy manpower at BCPs to ensure smooth operation of the land control points.

For transport arrangements, the Transport Department (TD) has co-ordinated with relevant operators to enhance transportation services connecting various BCPs, including increasing the frequency of the Hong Kong-Zhuhai-Macao Bridge (HZMB) shuttle bus (Gold Bus) to less than one minute during peak hours, and the Lok Ma Chau-Huanggang cross-boundary shuttle bus (Yellow Bus) to about two minutes at its highest frequency, as well as increasing the quota of cross-boundary coaches to strengthen services; and formulating a contingency plan by providing a dedicated passage for public transport vehicles at the Lok Ma Chau/Huanggang Port and the Shenzhen Bay Port when necessary to ensure smooth public transport services. In addition, Zhuhai’s traffic management department will also arrange a dedicated lane at the HZMB for the use of the Gold Bus, cross-boundary coaches and large vehicles when necessary. Regarding local public transport services, the TD has approached various public transport operators proactively to enhance their capacity, and reserve sufficient vehicles and manpower to meet the travel needs of visitors. The MTR Corporation Limited will enhance the train services of the East Rail Line between Admiralty and Lo Wu/Lok Ma Chau at different times from May 1 to May 5 to provide convenience for the travelling public and visitors. During these periods, the train frequencies to and from Lok Ma Chau will increase to approximately every 7.5 to 10 minutes, while services to Lo Wu will be enhanced to approximately every five minutes. The Emergency Transport Co-ordination Centre of the TD will continue to operate 24 hours a day to closely monitor the traffic conditions and public transport services in all districts, BCPs, and major stations across Hong Kong, and take prompt measures to address service demands and disseminate the latest traffic updates through various channels.

Protection of visitors

The TIA will conduct inspections in districts where relatively more registered shops for inbound tour groups are located during the Labour Day Golden Week of the Mainland, and offer assistance to visitors and tourist guides to protect inbound tour group visitors' rights. Additionally, the Police will continue to step up enforcement actions against any illegal acts of taxi drivers including overcharging and refusing hires. The C&ED will also step up inspections of shops serving visitors to combat unfair trade practices.

Weather forecast

It is expected that the weather will be hot from May 1 to May 4 with sunny periods apart from isolated showers. The weather may become more unstable, with more showers towards the latter part of the Labour Day Golden Week of the Mainland. The chances of being affected by tropical cyclones are relatively low. The above forecast is a preliminary assessment, and the Hong Kong Observatory will update the forecast depending on the latest change in weather.

Information dissemination

To assist visitors in planning their itineraries, the Government will strengthen information dissemination including the latest inbound visitor arrivals, the situation at various BCPs, transport arrangements, latest weather forecasts, etc to enable residents and visitors to plan their itineraries according to the latest situation.

The Hong Kong Tourism Board has also launched a dedicated webpage (www.discoverhongkong.com/eng/plan/traveller-info/goldenweek-special-info.html ) to consolidate useful information during the Labour Day Golden Week of the Mainland. The webpage includes information about the opening hours of major sightseeing attractions, public transportation, boundary-crossing services, and other events during the period, including the drone show at the Wan Chai Temporary Promenade to enable residents and visitors to plan their itineraries more conveniently.

CS chairs interdepartmental working group meeting on festival arrangements Source: HKSAR Government Press Releases

CS chairs interdepartmental working group meeting on festival arrangements Source: HKSAR Government Press Releases

DH responds to media enquiries on air-conditioning interruption in private hospital

In response to media enquiries regarding the air-conditioning interruption that occurred at St. Teresa's Hospital in July 2024 for about an hour, the Department of Health (DH) today (May 14) gave the following response:

Regulatory regime

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The DH regulates licensed private hospitals in accordance with the Private Healthcare Facilities Ordinance (Cap. 633) (the Ordinance). The Code of Practice for Private Hospitals (the CoP) issued by the Director of Health in accordance with the Ordinance sets forth licensing and operating standards for private hospitals, including the relevant requirements for hospital facilities and equipment.

The CoP stipulates that hospital installations and equipment must be kept in good operational order and requires hospitals to have contingency plans for emergencies (such as fire and the cessation of water or electricity supply). It also sets out that healthcare engineering systems (including electrical installations, specialised ventilation systems and medical gas supplies) must be properly maintained to meet the service need and ensure patient safety. Reportable events for private hospitals are also set out in the CoP.

The DH regularly reviews and updates regulatory standards for private healthcare facilities, together with the experts of the Advisory Committee for Regulatory Standards for Private Healthcare Facilities in accordance with the established mechanism of the Advisory Committee. The DH will also continue to review the CoP in accordance with the mechanism in order to protect the interest of the public.

Investigation work

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Regarding the incident at St. Teresa's Hospital, the DH was notified by a doctor on September 2, 2024, about an air-conditioning interruption in the operating theatres on the second floor of the hospital concerned in the evening of July 31, 2024, which lasted approximately one hour.

Although air-conditioning interruption is not a reportable event of private hospitals, the DH considered that the incident might have potential patient safety concerns and therefore promptly initiated an investigation on the same day (September 2, 2024) the notification was received. The DH sent staff to conduct an inspection at the hospital concerned, checked relevant documents, evaluated the effectiveness of its contingency measures, assessed the environmental condition of the operating theatres during the interruption and followed up on the remedial actions.

According to the investigation, the incident involved a malfunction of the air-conditioning system used to regulate the room temperature which lasted for about one hour. During which, 10 surgeries were performed in various operating theatres. The hospital explained that dehumidifiers were immediately deployed in the operating theatres where higher risk surgeries were being performed, including the one where the doctor was performing an operation. According to the hospital and the nurses on site, the severity of condensation in the operating theatre did not result in water dripping onto the surgical site of patients. The ventilation system used for infection control in the operating theatres (including air filtration equipment, hourly air change rate and a positive pressure environment) was operating normally. Apart from immediately responding to the incident, the hospital has also worked with its contractor to identify the cause of the incident and take measures to prevent recurrence of similar incidents.

In addition, the hospital conducted prompt follow-up by conducting air sampling of the operating theatres and surveillance on conditions of patients who underwent surgeries during the affected period for infection, with no abnormality detected. Based on the available evidence gathered, the DH considered that there was insufficient evidence to show that the hospital has breached the requirements of the Ordinance or the CoP.

Complaint handling

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The Ordinance also provides for a complaints handling mechanism against private healthcare facilities, which includes the establishment of the statutory Committee on Complaints Against Private Healthcare Facilities (Complaints Committee), with the DH serving as the Secretariat, to handle complaints lodged by patients against licensed private healthcare facilities (including private hospitals).

There were media enquiries on whether the DH had received any complaints from patients. According to the DH's existing records, the DH received a call on September 12, 2024, from a member of the public who enquired about the complaint procedure against private healthcare facilities, and mentioned the air-conditioning system of St. Teresa's Hospital was not functioning properly when underwent surgeries. The Secretariat explained to the enquirer the function of the Complaints Committee and statutory procedures of lodging a complaint promptly. The Secretariat on the following day (September 13, 2024) sent information on the complaint procedures with complaint form and statutory declaration form to the email address provided by the person as requested. The enquirer confirmed receipt of the concerned information and forms by email but since then, the Complaints Committee has not received any complaint from the concerned enquirer in relation to this incident.

The DH has completed investigation based on all available information, but will continue to closely monitor licensed private healthcare facilities. If there is new and concrete evidence, the DH will take appropriate actions as necessary to safeguard patient safety.