A direct shipping route within the Regional Comprehensive Economic Partnership (RCEP) was launched Saturday, linking Xiamen Port in east China's Fujian Province with eastern Malaysia.
On Saturday, the container ship "SITC Rizhao" of SITC International Holdings, a Hong Kong-based shipping logistics company, docked at Haitian Terminal of Xiamen Port, marking the official opening of the direct shipping route between east China and Malaysia.
The newly launched route would offer the fastest shipping service from Xiamen to eastern Malaysia, taking five days to reach Kota Kinabalu and eight days to Bintulu.
A total of three ships are assigned for this route, planning to dock at Haitian Terminal every Saturday. For the first shipping, the export volume is approximately 100 twenty-foot equivalent unit containers, mainly carrying fertilizers, daily necessities, and raw materials.
Xiamen Port operates a total of 93 RCEP shipping routes so far, passing through 55 ports in 10 countries and regions. The launch of the new route will further enhance the RCEP shipping route network of Xiamen Port, continuously elevating its important position in the global shipping network.
Xiamen Port opens new RCEP shipping route to eastern Malaysia
Over 50 international guests, including foreign government officials, scholars and experts, on Tuesday visited the 12345 Beijing Citizen Hotline Service Center headquarters, where they were impressed by the professionalism of the operators and the efficient troubleshooting process.
The visit, which was a side event of the two-day Beijing Forum on Swift Response to Public Complaints (SRPC), provided the international guests a firsthand look at the center.
The visitors, aided by simultaneous voice translators, were shown around to observe how complaints are swiftly managed at the center.
The 12345 hotline, a key tool for Beijing residents to voice their concerns, ensures that once a complaint is filed, it is quickly directed to a related local government or a public service department for resolution.
The guests were given a tour of the intelligent platform that manages the 12345 hotline, which integrates smart reception, complaint dispatching, evaluation, and analysis. This digital platform is integral to Beijing's urban governance, using big data to prioritize urgent issues and ensure precise and efficient responses.
Thanks to the big data analysis, the system can pinpoint the most urgent problems with the highest concerns, and then take precise measures.
Over the past six years, the 12345 citizen hotline service has handled 150 million complaints and inquiries from the public and enterprises.
The resolution rate of appeals has increased from 53 percent to 97 percent, and the satisfaction rate among people whose appeals have been resolved has increased from 65 percent to 97 percent.
The Beijing Forum on Swift Response to Public Complaints closed on Thursday in Beijing. The permanent theme of the forum is "People's City, Better Future", and the 2024 forum theme was "Modernizing for People-Centered Urban Governance."
Int'l guests visit Beijing citizen hotline service headquarters
