SHANGHAI, Oct. 3, 2024 /PRNewswire/ -- The International Forum of UNESCO Chairs and Partners, organized by the African Union Commission in collaboration with UNESCO, took place successfully in Addis Ababa, Ethiopia, from September 30 to October 2, 2024. The forum's theme, "Transforming Knowledge for Africa's Future," underscored the crucial role of education in achieving sustainable development across the continent.
DFRobot's CMO, Qian Zhang, participated in the forum and engaged in a round table discussion on October 2, focused on "Transforming Future African Education through Responsible and Human-Centered AIED." This sub-forum brought together regional and global participants from the UNESCO Chairs network to address pressing challenges and opportunities in AI education.
Educators and policymakers recognized the potential of information and communication technology (ICT) to improve educational outcomes and foster growth in Africa. They highlighted challenges like inadequate infrastructure, socio-economic disparities, and data privacy concerns. The forum aimed to create a collaborative platform to address these issues and promote innovation.
During the round table discussion, Qian Zhang shared her insights from four perspectives: Enhancing Education Quality and Inclusivity, Challenges and Strategies for AI Adoption, Cross-Country Collaboration, and Priorities for the Community of Practice (CoP). She said, "We propose the introduction of foundational AI courses focusing on visual and voice recognition, which can be taught with minimal equipment. To support this, DFRobot has launched an affordable single-board computer, Unihiker, aimed at allowing students to experience AI firsthand, code simple programs, and see robots respond to their commands through Python programming." She further noted, "In many provinces across China, AI has not only been integrated into the curriculum but also actively implemented in classrooms, allowing students to practice and engage with AI technology firsthand." She elaborated on specific practices in this area in China.
Ms. Zhang emphasized DFRobot's commitment to educational equity and mentioned their no-programming-required learning kit, Boson. This kit is designed to empower students in areas with limited internet access to develop critical thinking and problem-solving skills, regardless of teachers' proficiency levels. "By leveraging AI, we can tailor learning experiences to meet individual needs, ensuring that every child—regardless of their location or background—has the opportunity to explore the world of AI," she stated.
Additionally, she addressed pressing challenges, including data privacy, ethical considerations and etc. "Collaboration across countries is essential for the successful and safe adoption of AI in education. It's not just about sharing ideas; it's about sharing solutions. DFRobot is eager to partner with educational institutions, governments, and NGOs to create a global network of support and innovation" she added.
The International Forum of UNESCO Chairs and Partners was a success, focusing on the impact of diverse future scenarios on Africa's research and innovation ecosystems. It aimed to strengthen collaboration between higher education institutions and global partners, discuss policies for knowledge-based economies, improve accessibility for marginalized communities, and emphasize education's role in developing a skilled workforce. The forum also fostered discussions on the transformative power of AI education in Africa.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
DFRobot Invited to Attend the International Forum of UNESCO Chairs and Partners in Addis Ababa
Daythree leverages cutting-edge AI and RPA technologies to deliver multilingual, end-to-end customer experience management services, setting a new benchmark in the Malaysian CXM industry.
SAN ANTONIO, Oct. 3, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the CXM services industry and, based on its findings, recognizes Daythree Business Services Sdn Bhd (Daythree) with the Malaysian Customer Value Leadership Award. Daythree is an industry-leading company that combines advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to provide innovative, multilingual customer experience management (CXM) services across Asia-Pacific with a top-notch customer-centric approach.
Daythree focuses on customer experience lifecycle management and digital technologies supported by a workforce of over 2,000 employees. It offers 24/7 multilingual support in 15 languages, streamlined operations, and improved efficiency for clients across various industries, including telecommunications, fintech, and eCommerce. Daythree's focus on investing in a skilled and flexible workforce further reinforces its ability to scale operations, allowing it to respond effectively to emerging market opportunities and address its clients' ever-evolving pain points.
Additionally, AI and RPA substantially boost Daythree's operational processes with enhanced cost-effectiveness and faster service delivery. The company's AI-driven tools streamline complex tasks, reduce human error, and accelerate service delivery, ensuring clients receive high-quality solutions with remarkable speed.
"Whether it is expanding its workforce, investing in technology infrastructure, or optimizing operational processes, Daythree—unlike many Malaysian providers—can scale its operations rapidly to meet evolving client demands and market opportunities," said Krishna Baidya, senior director for ICT at Frost & Sullivan.
The company developed sophisticated proprietary digital tools, such as the Daisy customer relationship management (CRM) tool embedded with RPA and the Saige business intelligence solution. Daisy enhances customer interactions by automating routine tasks, allowing human agents to focus on complex issues and improving overall service quality. Saige provides real-time data analytics that empowers clients to make informed decisions based on comprehensive insights into customer behavior and operational efficiency. These technological advancements have enabled Daythree to optimize its resource allocation, driving down operational costs while simultaneously enhancing customer satisfaction.
Moreover, Daythree ensures its services remain relevant and valuable in a rapidly evolving market by offering customizable digital features in its solutions. This emphasis on technology-driven solutions and customer satisfaction has positioned Daythree as a leader in the CXM landscape, where it continues to push the boundaries of what can be achieved in CXM.
"Daythree developed its own suite of proprietary digital tools to enhance employee engagement, quality management, and data-driven decision making. This technology-driven approach enables Daythree to deliver more with less, providing cost-effective solutions that drive a tangible business impact for its clients," noted Baidya.
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers, focusing on improving the return on the investment that customers make in its services or products. The award recognizes Daythree's unique focus on augmenting its customers' value, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
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** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Daythree Business Services Sdn Bhd Recognized with Frost & Sullivan's 2024 Malaysian Customer Value Leadership Award for Innovative Tech-Enabled Customer Experience Solutions
