China hopes that the United Kingdom (UK) will work with China to strengthen economic cooperation for mutual benefits, Foreign Ministry spokesman Lin Jian said at a press briefing in Beijing on Friday.
Lin made the remarks in response to recent media reports saying that the UK is planning to have more cooperation with China regarding investment and trade.
"China and the UK are both major economic and financial countries. The cooperation between the two countries is rooted in the common interests and meets the expectations of the business community, and is mutually beneficial in nature. We also hope that the UK will work with China in the same direction to deepen cooperation and push for more results in China-UK economic relations so as to bring more benefits to the people of both countries and the world," said Lin.
China urges UK to deepen economic cooperation for mutual benefit: FM spokesman
Over 50 international guests, including foreign government officials, scholars and experts, on Tuesday visited the 12345 Beijing Citizen Hotline Service Center headquarters, where they were impressed by the professionalism of the operators and the efficient troubleshooting process.
The visit, which was a side event of the two-day Beijing Forum on Swift Response to Public Complaints (SRPC), provided the international guests a firsthand look at the center.
The visitors, aided by simultaneous voice translators, were shown around to observe how complaints are swiftly managed at the center.
The 12345 hotline, a key tool for Beijing residents to voice their concerns, ensures that once a complaint is filed, it is quickly directed to a related local government or a public service department for resolution.
The guests were given a tour of the intelligent platform that manages the 12345 hotline, which integrates smart reception, complaint dispatching, evaluation, and analysis. This digital platform is integral to Beijing's urban governance, using big data to prioritize urgent issues and ensure precise and efficient responses.
Thanks to the big data analysis, the system can pinpoint the most urgent problems with the highest concerns, and then take precise measures.
Over the past six years, the 12345 citizen hotline service has handled 150 million complaints and inquiries from the public and enterprises.
The resolution rate of appeals has increased from 53 percent to 97 percent, and the satisfaction rate among people whose appeals have been resolved has increased from 65 percent to 97 percent.
The Beijing Forum on Swift Response to Public Complaints closed on Thursday in Beijing. The permanent theme of the forum is "People's City, Better Future", and the 2024 forum theme was "Modernizing for People-Centered Urban Governance."
Int'l guests visit Beijing citizen hotline service headquarters
