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Macao emerges as global hub for conventions and exhibitions, driving economic diversification and international recognition

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Macao emerges as global hub for conventions and exhibitions, driving economic diversification and international recognition

2024-12-19 19:13 Last Updated At:23:27

Macao has been emerging as a global hub for conventions and exhibitions in recent years by exploring the enormous opportunities in the sector, driving the region to advance its economic diversification and embrace a brighter future.

Macao has received many awards this year, such as the Best Convention City (Asia) and the Best BT-MICE City, showcasing the recognition for and influence of Macao's exhibition industry.

More than 1,000 electronic game enthusiasts from all over the world gathered recently in Macao to participate in a esports themed event.

Su Zhili, organizer of the event, said that Macao's rich experience in hosting large-scale events, coupled with its good infrastructure, has driven him to choose the region as an ideal destination to hold such an activity.

"Macao has held many similar large-scale events. It has rich experience, and the facilities at the venue are relatively mature, so we can start our work comfortably," said Su.

During the first three quarters of 2024, Macao held more than 1,000 conferences and exhibitions in total.

"We will invite more professional, special conferences to be held in Macao and also cultivate more exhibition brands with international influence in Macao, so as to promote Macao's exhibitions to be more market-oriented, professional, international, digital and greener from various aspects. This is our goal," said Elaine Wong, member of the Macao Commerce and Investment Promotion Institute.

In addition, multiple large exhibitions and conferences, such as the Macao International Trade and Investment fair, the Macao Franchise Expo, and the International Infrastructure Investment and Construction Forum, are held regularly in Macao.

With the introduction of a series of policies and measures to facilitate the exchanges between the mainland and Macao, as well as the construction and development of the Guangdong-Hong Kong-Macao Greater Bay Area and the Guangdong-Macao In-Depth Cooperation Zone in Hengqin, Macao's convention and exhibition industry will embrace more opportunities for development in the foreseeable future.

"We have such a good industrial base in the Greater Bay Area. The mode of 'Convention and Exhibition + Industry' not only integrates the industries of Macao, but also the industries of the Greater Bay Area. In addition, Macao actively integrates into the national development and plays a role in the Belt and Road. Why are we so confident in Macao's convention and exhibition sector? Because it is backed by the motherland, and the country gives Macao great support," said Alan Ho, chairman of the Macao Association of Convention, Exhibition and Tourism Sectors.

Macao emerges as global hub for conventions and exhibitions, driving economic diversification and international recognition

Macao emerges as global hub for conventions and exhibitions, driving economic diversification and international recognition

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Int'l guests visit Beijing citizen hotline service headquarters

2024-12-19 17:10 Last Updated At:17:37

Over 50 international guests, including foreign government officials, scholars and experts, on Tuesday visited the 12345 Beijing Citizen Hotline Service Center headquarters, where they were impressed by the professionalism of the operators and the efficient troubleshooting process.

The visit, which was a side event of the two-day Beijing Forum on Swift Response to Public Complaints (SRPC), provided the international guests a firsthand look at the center.

The visitors, aided by simultaneous voice translators, were shown around to observe how complaints are swiftly managed at the center.

The 12345 hotline, a key tool for Beijing residents to voice their concerns, ensures that once a complaint is filed, it is quickly directed to a related local government or a public service department for resolution.

The guests were given a tour of the intelligent platform that manages the 12345 hotline, which integrates smart reception, complaint dispatching, evaluation, and analysis. This digital platform is integral to Beijing's urban governance, using big data to prioritize urgent issues and ensure precise and efficient responses.

Thanks to the big data analysis, the system can pinpoint the most urgent problems with the highest concerns, and then take precise measures.

Over the past six years, the 12345 citizen hotline service has handled 150 million complaints and inquiries from the public and enterprises.

The resolution rate of appeals has increased from 53 percent to 97 percent, and the satisfaction rate among people whose appeals have been resolved has increased from 65 percent to 97 percent.

The Beijing Forum on Swift Response to Public Complaints closed on Thursday in Beijing. The permanent theme of the forum is "People's City, Better Future", and the 2024 forum theme was "Modernizing for People-Centered Urban Governance."

Int'l guests visit Beijing citizen hotline service headquarters

Int'l guests visit Beijing citizen hotline service headquarters

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