LONDON, Ontario--(BUSINESS WIRE)--Mar 17, 2025--
CARFAX Canada proudly announces the launch of its new Service Suite, an all-in-one customer engagement solution designed to help Canadian dealerships and service shops maximize service revenue and drive sustained customer loyalty. By sending timely co-branded service reminders and data-driven insights, the Service Suite brings customers back for service, builds trust and empowers better-informed vehicle maintenance decisions.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250305489176/en/
Customers can lack detailed knowledge about vehicle maintenance or may not follow through on service recommendations, resulting in an erosion of loyalty and decrease in visits over time. The Service Suite helps to overcome these challenges by enhancing trust and encouraging repeat visits both before and after the warranty period. By staying on top of recommended maintenance, customers keep their vehicles in optimal condition, ensuring their safety on the road and protecting their asset.
The Service Suite has two complementary components: Car Care, an automated communication tool; and Service Insights, a customer-facing report that predicts upcoming maintenance.
Car Care: Turnkey Maintenance Reminders
The CARFAX Canada Service Suite features an automated email tool called Car Care that helps dealerships and service shops communicate effectively with their customers and encourage repeat visits. Ready-made service reminder emails from the trusted CARFAX Canada brand highlight the dealership or service centre’s own brand, keeping it top of mind as customers plan for their next service visit. These customized reminders, tailored to the owner's specific vehicle, keep customers engaged throughout their vehicle ownership period.
The tool allows users to access real-time performance metrics, respond to customer reviews, and manage customer lists. Once set up with the dealership or service centre's customer list, tailored communications are sent automatically to the customer, effortlessly driving customer engagement.
Service Insights: Trusted Maintenance Recommendations
The Service Suite also includes customer-facing Service Insights reports that predict upcoming repair and maintenance needs using proprietary data analytics. These reports help dealerships and service shops clearly explain to their customers the required and recommended services throughout the vehicle lifecycle and the impact of deferring work.
Service Insights reports provide third-party validation from a trusted brand, increasing the likelihood of service recommendation approvals and boosting repair order values. Nearly 6/10 car owners are more likely to get additional work done if their shop suggests it using a CARFAX Canada Service Insights report. 1
“CARFAX Canada is a very well-known company and is trusted by the car industry across the board,” says Nathan Stevenson, a service advisor at Erskine Service Center in Orangeville, Ontario. Stevenson, who has been using Service Insights reports for several months, shared that when providing service recommendations to customers, knowing that “the information has been backed up by CARFAX Canada really adds a lot of credibility.”
“Increasing service revenue starts with loyal, trusting customers. Our CARFAX Canada Service Suite makes it easy to engage with your customers in a meaningful way and super-charges your service recommendations with trusted CARFAX data,” says Shawn Vording, President of CARFAX Canada. “The Service Suite tools work in unison to create proactive, educated customers who plan for preventative maintenance and trust their service shop.”
To experience the benefits of the CARFAX Canada Service Suite, contact your CARFAX Canada representative to start a free trial today. Discover how easy it can be to maximize service revenue while building trust and loyalty with customers.
About CARFAX Canada
CARFAX Canada, a part of S&P Global (NYSE: SPGI), is Canada’s definitive source of automotive information, delivering vehicle history, valuation and service solutions. Drawing on billions of data records from thousands of sources, its products enable used vehicle buyers, sellers and vehicle service providers to make informed decisions. CARFAX Canada is dedicated to transparency and is trusted to provide vehicle history, valuation and service information to dealerships, vehicle manufacturers, consumers, service shops, major auctions, governments, insurance providers and police agencies. www.carfax.ca
Connect with CARFAX Canada on Instagram, Facebook and LinkedIn.
1 CARFAX Canada Driving Insights Survey, 2024
CARFAX Canada Service Suite has two complementary components; Car Care, an automated communication tool, and Service Insights; a customer-facing report that predicts upcoming maintenance. (Graphic: Business Wire)
Israel launched a wave of airstrikes across the Gaza Strip early Tuesday, saying it was hitting Hamas targets in its heaviest assault in the territory since a ceasefire took effect in January.
The strikes killed more than 320 people, according to Gaza's Health Ministry.
Prime Minister Benjamin Netanyahu said he ordered the strikes because of a lack of progress in talks to extend the ceasefire. Officials said the operation was open-ended and was expected to expand. The White House said it had been consulted and voiced support for Israel’s actions.
Hamas warned that Israel’s new airstrikes breached their ceasefire and put the fate of hostages in jeopardy.
The surprise attack shattered a period of relative calm during the Muslim holy month of Ramadan and raised the prospect of a full return to fighting in a 17-month war that has killed tens of thousands of Palestinians and caused widespread destruction across Gaza.
Here's the latest:
Egypt, a key mediator in Gaza ceasefire talks, lashed out at Israel, calling its new offensive on Gaza a “flagrant violation of the ceasefire deal.”
The Egyptian Foreign Ministry said in a statement that it rejects “all Israeli attacks which aim to … make ongoing efforts to de-escalate and regain stability fail.”
It called for the international community to “to immediately intervene to stop the Israeli aggression on the Gaza Strip.”
It also urged the parties to “exercise restraint” and give mediators a space to “complete their efforts to reach a permanent ceasefire.”
The U.N. human rights chief says he’s “horrified” by Israel airstrikes in Gaza overnight that have killed hundreds, according to health authorities in the territory.
Volker Türk says the last 18 months of fighting between Palestinian armed groups, including Hamas, and Israeli forces have shown that “the only way forward is a political settlement” and a “military path” offers no way out of the crisis.
The rights chief reiterated his calls for hostages held by Hamas and people held arbitrarily to be released “immediately and unconditionally.”
“This nightmare must end immediately,” he added in a statement.
The families of hostages held by Hamas are calling on supporters to protest with them outside Israel’s parliament, saying the resumption of fighting in Gaza puts their loved ones at risk.
“With each passing day, the danger to the hostages grows. Military pressure could further endanger their lives,” the Hostages and Missing Families Forum, the main group representing the families, said in a statement announcing the protest.
An Israeli official says Netanyahu is to meet with top security officials in the coming half-hour to discuss next steps in the war.
The official spoke on condition of anonymity to discuss a closed-door meeting.
— By Josef Federman in Jerusalem
The United Nations Secretary-General António Guterres says he is “shocked” by the Israeli airstrikes in Gaza and has called for the ceasefire in Gaza to be respected.
Guterres, in a statement, called for humanitarian aid to resume for people in Gaza and for the hostages held by Hamas to be released unconditionally.
Freed British-Israeli hostage Emily Damari says her “heart is broken, crushed and disappointed” by the resumption of fighting in Gaza. In a story on Instagram shared by Israeli media, she said she would keep fighting for the remaining hostages.
Gaza’s Health Ministry says Israeli strikes across the territory have killed at least 326 people. The wave of strikes that began early Tuesday is among the deadliest since the start of the 17-month war.
Australian Prime Minister Anthony Albanese called for the ceasefire to be maintained following Israel’s attack on Gaza.
“There’s already been enormous suffering there, which is why we’re calling upon all parties to respect the ceasefire and hostage deal that was put in place,” Albanese told reporters.
“We’ll continue to make representations. Australia will continue to stand up for peace and security in the region,” he added.
An Israeli airstrike flattened a prison run by the Hamas-led government in Gaza Strip, killing dozens of prisoners and policemen, according to hospital records.
The prison was located in the urban Shati refugee camp in Gaza City. Associated Press footage showed a collapsed building and people trying to reach bodies buried under the rubble.
The bodies of more than three dozen prisoners and guards were taken to the nearby Shifa hospital.
The Hamas-run government operates a police force that numbered in the tens of thousands before the war and quickly returned to the streets after a ceasefire took hold in January.
The Israeli military ordered people to evacuate eastern Gaza and move toward the center of the territory after Israel carried out a wave of airstrikes across the territory.
The orders issued Tuesday indicate Israel could launch renewed ground operations.
The Hamas-run Education Ministry in the Gaza Strip says classes have been suspended in dozens of schools that had recently reopened.
The decision came after Israel launched a wave of heavy airstrikes across Gaza early Tuesday, shattering a nearly two-month ceasefire.
Schools shut down across Gaza after Hamas’ Oct. 7, 2023, attack ignited the war, and most were converted to shelters for displaced people.
The ministry said it had resumed classes in around 70 schools in recent weeks.
A United Nations staffer in the Gaza Strip described a “very tough night” as Israel resumed heavy strikes across the territory after a nearly two-month ceasefire.
Rosalia Bollen, a communications specialist with the U.N. children’s agency, said she woke up around 2 a.m. on Tuesday to “very loud explosions.”
She said the UNICEF bass near the southern city of Rafah “was shaking very heavily.” When the strikes subsided, she heard “people yelling, people screaming and ambulances.”
“The bombardments have continued throughout the night,” though at a lower intensity than the initial barrage, she said. “The whole night, there’s been just the constant buzzing of drones and planes flying over.”
She said the strikes hit tents and structures housing displaced families. “We’re seeing, as of this morning, at least several dozen children killed,” she said.
The main group representing the families of hostages held in Gaza has slammed the decision to return to fighting, saying the move shows the government “chose to give up on the hostages.”
The Hostages Families Forum said “military pressure endangers hostages.” It asked the government in a post on X why it “backed out of the agreement” with Hamas that set out a release of all the living hostages in exchange for an end to the war.
“We are shocked, angry, and terrified by the deliberate dismantling of the process to return our loved ones from the terrible captivity of Hamas,” the group said.
A key governing partner of Israeli Prime Minister Benjamin Netanyahu welcomed the return to fighting in Gaza.
Bezalel Smotrich had threatened to leave the government if fighting did not resume, which would imperil Netanyahu’s rule. Critics said those political considerations were influencing Netanyahu’s wartime decision-making.
“We remained in the government for this moment despite our opposition to the (ceasefire) deal, and we are more determined than ever to complete the task and destroy Hamas,” Smotrich posted on X.
Israeli strikes across the Gaza Strip have killed at least 235 people, according to local hospitals.
The toll from the strikes overnight and into Tuesday is based on records from seven hospitals and does not include bodies brought to other, smaller health centers.
Rescuers are still searching for dead and wounded.
North Korea has criticized the United States over its new campaign of airstrikes targeting Yemen’s Houthi rebels.
The state-run KCNA news agency on Tuesday quoted Ma Tong Hui, North Korea’s ambassador to Egypt and concurrently to Yemen, as describing the attacks as a “wanton violation of all international laws including the U.N. Charter and it is an open encroachment upon the sovereignty of other nation that can never be justified.”
He also criticized “U.S. hooliganism.”
Trump during his first term held summits with North Korean leader Kim Jong Un, but the diplomacy collapsed over disagreements on US sanctions.
A senior Hamas official says Israeli Prime Minister Benjamin Netanyahu’s decision to launch widespread strikes on the Gaza Strip amounts to a “death sentence” for the remaining hostages held there.
In a statement early Tuesday, Izzat al-Risheq, a member of Hamas’ political bureau, accused Netanyahu of resuming the war to try and save his far-right governing coalition.
“Netanyahu’s decision to return to war is a decision to sacrifice the (Israeli) occupation’s captives and a death sentence against them,” he said.
He said Israel didn’t respect its commitments in the ceasefire deal reached in January and urged mediators to “reveal facts” on which side broke the agreement.
National Security Council spokesman Brian Hughes said the militant group “could have released hostages to extend the ceasefire but instead chose refusal and war.”
U.S. envoy Steve Witkoff, who has been leading mediation efforts along with Egypt and Qatar, had earlier warned that Hamas must release living hostages immediately “or pay a severe price.”
Israeli officials said the latest operation was open-ended and was expected to expand.
“Israel will, from now on, act against Hamas with increasing military strength,” Israeli Prime Minister Benjamin Netanyahu’s office said.
White House press secretary Karoline Leavitt says the “Trump administration and the White House were consulted by the Israelis on their attacks in Gaza tonight.”
“As President Trump has made it clear, Hamas, the Houthis, Iran — all those who seek to terrorize not just Israel, but also the United States of America — will see a price to pay: All hell will break lose,” Leavitt continued, speaking to Fox News on Monday evening.
Leavitt is one of three administration officials who face a lawsuit from The Associated Press on First- and Fifth-Amendment grounds. The AP says the three are punishing the news agency for editorial decisions they oppose. The White House says the AP is not following an executive order to refer to the Gulf of Mexico as the Gulf of America.
A man carries a covered body following overnight Israeli airstrikes across the Gaza Strip, at the Al-Ahli hospital in Gaza City, Tuesday, March 18, 2025. (AP Photo/Jehad Alshrafi)
Smoke rises following an Israeli bombardment in the northern Gaza Strip as seen from southern Israel, Tuesday, March 18, 2025. (AP Photo/Ohad Zwigenberg)
EDS NOTE GRAPHIC CONTENT.- A man carries the body of a child to the Al-Ahli hospital following multiple overnight Israeli airstrikes across the Gaza Strip, in Gaza City, Tuesday, March 18, 2025. (AP Photo/Jehad Alshrafi)
The bodies of Palestinians killed in Israeli army airstrikes are brought to Shifa hospital in Gaza City, Tuesday, March 18, 2025. (AP Photo/Abdel Kareem Hana)
A body of a Palestinian killed in an Israeli army airstrikes is brought to Shifa Hospital in Gaza City, Tuesday, March 18, 2025. (AP Photo/Abdel Kareem Hana)
The bodies of Palestinians killed in an Israeli army airstrikes are brought to Shifa hospital in Gaza City, Tuesday, March 18, 2025. (AP Photo/Abdel Kareem Hana)
A body of a Palestinian killed in an Israeli army airstrikes is brought to Shifa Hospital in Gaza City, Tuesday, March 18, 2025. (AP Photo/Abdel Kareem Hana)
A dead person killed during an Israeli army strike is taken into the hospital in Khan Younis, southern Gaza Strip, Tuesday March 18, 2025.(AP Photo/ Mohammad Jahjouh)
Palestinians walk amid the rubble of destroyed homes and buildings in Jabaliya, northern Gaza Strip on Friday, March 14, 2025. (AP Photo/Jehad Alshrafi)
Palestinians walk surrounded by the rubble of destroyed homes and building in the Zeitoun neighborhood of Gaza City, Friday, March 7, 2025. (AP Photo/Jehad Alshrafi)
