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Sobot Announces the Launch of Upgraded AI Agent in September

Business

Sobot Announces the Launch of Upgraded AI Agent in September
Business

Business

Sobot Announces the Launch of Upgraded AI Agent in September

2024-08-21 14:43 Last Updated At:15:05

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution

SINGAPORE, Aug. 21, 2024 /PRNewswire/ -- Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months. This testing phase involved a carefully selected group of existing customers, who were given exclusive access to the advanced features of the AI Agent.

"We've enhanced our AI Agent's capabilities in AI settings, working processes, and beyond," said Leo Chin, Vice President of Product at Sobot. "The upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. We are excited about this launch and invite everyone to look forward to its rollout."

"All Customer Experience Embracing AI"

Embracing the motto "All Customer Experience Embracing AI" and holding true to the 'Customer First' value, Sobot remains dedicated to developing contact center solutions that significantly enhance customer experience (CX). The integration of AI into these solutions is a fundamental component.

"We've observed a comprehensive adoption of AI in all CX facets, which is why we have integrated AI so deeply into our solutions," said Chin.

Over the past few years, Sobot has been actively exploring and deepening the applications of AI in intelligent customer contact, bringing great benefits in various aspects.

Sobot's AI Agent: Be your Baymax in Customer Service

Sobot's AI Agent is an AI-powered bot that can independently provide automated services and support for customers. Supported by both NLP and LLM, the AI Agent offers much more advanced capabilities than traditional chatbots, which are solely based on NLP.

"Like Baymax, the personal health care companion in Big Hero 6, Sobot's AI Agent can be your personal customer service companion. Sobot's AI Agent is as intelligent, independent and versatile as Baymax." said Chin.

Sobot's AI Agent is also equipped with better language understanding capability and logicality, making their dialogues with customers more natural and coherent. It can even play the designated role according to application needs and imitate different tones.

Sobot's AI Agent can independently receive customers. It can extract Q&A pairs from the uploaded files intelligently and add them to the relevant knowledge base, reducing the operation and management costs of the knowledge base.

With its great multilingual ability, Sobot's AI Agent now can support international business smoothly. Its multilingual ability also contributes to knowledge base establishment—operators just need to establish the knowledge base in one language, then it can be used in other languages without further adjustment.

With Sobot's AI Agent, enterprises can anticipate a 15%-35% increase in direct response rate, and a 5%-15% increase in answer accuracy rate. Additionally, the knowledge operation efficiency can be improved significantly, with an 80% reduction in the workload of knowledge base establishment and maintenance.

Renogy Witnesses Improvement in Customer Service with Sobot's AI Agent

Renogy is a new energy company that focuses on technology innovation, product R&D and production. As a multinational company, its customers are located in over 30 countries.

Renogy, a multinational new energy company, turned to Sobot's AI Agent after facing challenges with another provider's chatbot, including a low direct answer rate, and independent reception rate. It was these factors that prompted the switch by the company to using Sobot's AI agent.

Sobot's AI Agent can intelligently learn the information in the files uploaded by Renogy. That means the AI Agent can answer questions not included in the knowledge base according to the files they learned. Also, with the AI Agent, human staff don't need to manually add Q&A pairs into the knowledge base anymore, thus significantly reducing the operation and management cost of knowledge base.

With Sobot's AI Agent, Renogy has seen a 35% increase in direct response rate and a 27% increase in response accuracy, and the knowledge base operation workload has been reduced by 90%.

Even with AI Agent Around, Humans Will Never Be Absent

There is no doubt that AI Agent is highly helpful to human agents in CX, but does that mean AI Agent will replace human agents one day? Sobot's answer is a resounding no.

AI Agent and human agents play different but indispensable roles in customer service and CX improvement. Sobot believes the human touch carries the same importance as efficiency in customer service, something that can obviously only be performed by human agents. Therefore, Sobot's AI Agent AI Agent is designed to assist, not replace, human agents, and maximize efficiency in CX improvement by giving full play to their respective advantages.

"Just like Baymax, Sobot's AI Agent is also created to assist humans as a companion, not to replace humans." Chin said. "Our AI Agent will not be our ending point in our exploration of AI. While the AI Agent enhances CX, we are also developing AI Copilot and AI Analyst roles to further support human staff."

For more information, please visit https://www.sobot.io/.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Sobot Announces the Launch of Upgraded AI Agent in September

Sobot Announces the Launch of Upgraded AI Agent in September

On International Day of Education, Education Cannot Wait launches a new Global Estimates Report, sounding the alarm on growing needs that are outpacing education aid funding.

NEW YORK, Jan. 24, 2025 /PRNewswire/ -- The number of school-aged children in crises worldwide who require urgent support to access quality education is rising rapidly, according to a new Global Estimates Report issued today by Education Cannot Wait (ECW), the global fund for education in emergencies and protracted crises in the United Nations. The new report reveals that this number has increased by an estimated 35 million over the past three years, reaching 234 million by the end of 2024.

Compounding conflicts, coupled with more frequent and severe extreme weather and climate events, jeopardize the present and future of this rapidly growing number of children. Refugees, internally displaced children, girls and children with disabilities are among the most affected, the report states.

While needs are increasing, the new report highlights that after several years of significant growth, humanitarian education aid funding has now stagnated. The share of total Official Development Assistance (ODA) allocated to education has also declined in recent years. According to the United Nations, there is a US$100 billion annual financing gap to achieve the education targets in low- and lower-middle income countries outlined in the Sustainable Development Goals (SDGs).

"On this International Day of Education, we are sounding the alarm. Nearly a quarter of a billion girls and boys in crises worldwide are being denied their basic right to quality education. Additional funding by public and private sector donors is urgently needed to provide them with the protective, quality learning opportunities they deserve. Unlocking their potential to thrive and become positive changemakers is the most transformative investment we can make to accelerate progress towards achieving the SDGs," said Yasmine Sherif, Executive Director of Education Cannot Wait.

The report emphasizes that exposure to armed conflict, forced displacement, climate-induced hazards, epidemics and socio-economic challenges poses long-term threats to children's health, education and well-being. It further highlights that crises are becoming increasingly intense, widespread and interconnected. Over the past five years, the number of global conflicts has doubled with 50 countries experiencing extreme, high or turbulent levels of conflict in 2024.

A Silent Global Emergency 
Out of the 234 million crisis-impacted children and adolescents identified in the report, 85 million (37%) are completely out of school. Among these 85 million:

Five protracted crises – Sudan, Afghanistan, Ethiopia, the Democratic Republic of the Congo, and Pakistan – account for nearly half of these out-of-school children.

Nearly one-third of crisis-affected children of primary school age are out of school (52% are girls). Access to secondary education is equally dire: 36% of children of lower-secondary school age and 47% of upper-secondary school-aged children are unable to access education.

Even when they are in school, many children affected by crises are falling behind. Only 17% of crisis-affected primary school-aged children achieve minimum reading proficiency by the end of primary school. Notably, girls in primary school consistently outperform their male peers, comprising 52% of this group.

About half of the crisis-affected school-aged children globally live in sub-Saharan Africa. The report identifies the subregion as facing the most complex challenges in guaranteeing every child's right to education.

The report also underscores how climate change is amplifying the frequency and severity of extreme weather events, pushing even more children out of school. In 2024, heavy flooding devastated regions of the Sahel, East Africa and Central Asia, while severe droughts gripped Northwestern and Southern Africa, as well as parts of the Americas. The compounded effects of these crises have exacerbated food insecurity and driven record levels of displacement globally.  

To address these interconnected challenges, ECW and its strategic global partners are calling for US$600 million in additional funding to deliver on the goals outlined in the Fund's four-year strategic plan. With increased financing from public donors, the private sector and high-net-worth individuals, ECW and its partners aim to reach 20 million crisis-affected children with the safety, opportunity and hope of a quality education by 2026.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Nearly One Quarter of a Billion School-Aged Children Impacted by Crises Worldwide Require Urgent Support to Access Quality Education: An Increase of 35 Million Over 3 Years

Nearly One Quarter of a Billion School-Aged Children Impacted by Crises Worldwide Require Urgent Support to Access Quality Education: An Increase of 35 Million Over 3 Years

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