澳洲航空(Qantas)誤將部分航線頭等機票,以超低價價格售出,吸引300人搶購,結果空歡喜一場。澳航表示會為乘客提供退款或改簽服務。
Qantas accidentally sold first-class airfares to hundreds of customers at a steep discount, a bargain that turned out to be too good to be true, according to media reports. https://t.co/ktA3xi5xiu
— CBS News (@CBSNews) August 26, 2024
澳美來回頭等機票大降價
《衛報》報道,澳洲航空的官網8月22日突然推出一批廉價機票,大約5000美元(約3.9萬港元)就可以買到往返澳洲和美國的頭等機票,比平時的價格低了約1.5萬美元(約11.7萬港元),甚至比商務的還要便宜約65%。
'Too good to be true.' ✈️
— 9News Melbourne (@9NewsMelb) August 26, 2024
Qantas has promised to honour fares after a website error let travellers book business and first-class flights at heavily discounted prices.
First-class flights were about 85 per cent cheaper than usual, while business-class fares were 65 per cent… pic.twitter.com/b7HUOjUedv
已售機票包括聖誕旺季
澳航隨後發布聲明,表示這些「優惠到令人難以置信的票價」是因編碼錯誤所致,公司將免費為乘客改選商務客位,或提供全額退款。航空公司向受影響的顧客道歉,並表示正在努力糾正錯誤。有社交群組指售出的機票日期為今年9月至明年6月,包括聖誕旺季。
全球最佳航空排名下跌
約有300名乘客在8小時內預訂了這些被標錯價格的機票。澳洲競爭與消費者委員會 ( ACCC ) 指出,企業應正確宣傳其價格和優惠,但也承認錯誤難以避免。兩個月前,澳航因涉嫌出售不存在的航班而被罰款1億美元,並從全球最 20家航空公司排名榜中跌至24位。
Qantas accidentally sold return first-class seats between the US and Australia for less than A$5,000 ($3,390) — a discount of as much as 85% on the usual premium cabin fare https://t.co/KkevCBYEsm
— Bloomberg (@business) August 26, 2024